Customer Insights Specialist

Customer Insights Specialist

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Remote Type : Hybrid

Locations : CAN, ON, Mississauga

Time Type : Full time

Posted on : Posted Yesterday

Job Requisition ID : JR0116214

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.

Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.

Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day.

We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Customer Insights Specialist will support the Sales Operations team with the goal of driving performance excellence and strategic decision-making across various facets of the business.

As Customer Insights Specialist, you will be responsible for transforming financial reporting, data, and operations into business value.

The incumbent tracks key performance indicators (KPIs) for our Business Development and Provider Solutions teams and provides these teams with valuable data insights.

Through maintaining data accuracy and integrity, completing core analysis, and ensuring timely and accurate reporting, you will support BPS growth and profitability.

This position supports the Manager, Customer Insights and Strategy with key business initiatives and developing insights-driven sales processes to accelerate sales strategy execution.

You will operate independently or with minimal supervision, applying your extensive knowledge to complex problems and contributing to the organization’s strategic goals and objectives.

Specific Responsibilities

• Own the tracking of appropriate KPIs for BD and Provider teams including success metrics, assessment of market penetration and sales performance metrics.
• Manage the maintenance of effective and actionable sales reporting dashboards, which will clearly demonstrate our YTD progress vs expectations.
• Create or modify current KPIs to improve sales reporting and gain greater insights, enabling more informed decision making and enhancing overall sales performance.
• Ensure data accuracy and integrity by managing lookup files and implementing strategies for maintaining clean and standardized data across reporting platforms.
• Efficiently manage customer lists and segmenting into appropriate groups, facilitating targeted sales strategies and enhancing customer engagement initiatives.
• Support the monitoring of our sales funnel across the BD, Provider, MSD and Data Commercialization sales teams.
• Responsible for the production of comprehensive monthly reports and / or PowerPoint presentations on customer performance metrics tailored to each therapeutic area.
• Identify inefficiencies in reporting processes and utilize expertise to optimize existing reports or develop new ones.
• Support the organization's financial planning and forecasting processes by assisting with sales budget and long-range planning inputs.
• Extract, cleanse, and modify raw data from Power BI reports and other sources.
• Perform research needs as required, to help inform our client segmentation strategy.
• Ensure accuracy and integrity of Salesforce data through proactive maintenance and regular customer audits.
• Coordinate Net Promoter Score (NPS) across Provider Solutions therapeutic areas to gather customer feedback.

General Responsibilities

• Communicate data-driven insights and make clear and concise recommendations on how to use those insights to support business growth and development.
• Collaborate with BPS business units to leverage Data & Analytics.
• Work with Data & Analytics team to identify and address usability issues in Power BI reports.
• In collaboration with other BPS Business Units, identify and develop innovative strategies and tactics to optimize sales opportunities.
• Work closely with the Manager, Customer Insights and Strategy on special initiatives and projects.

Position Requirements

• University degree in relevant discipline. MBA or other Master’s would be an asset.
• Minimum of 4 to 6 years’ experience in a similar role, preferably in the biopharma and / or healthcare industry.
• Critical thinker with the ability to analyze data, identify patterns, and provide resolutions to complex business problems.
• Strong business acumen, with a track record of leveraging customer insights to drive strategic decision making.
• Knowledge of Canadian healthcare industry business and / or experience with IQVIA data sets are a definite asset.
• Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM (Salesforce) an asset.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Creative problem solver open to innovative analytic approaches.
• Excellent communication, presentation and interpersonal skills; results-oriented and driven to succeed.
• Demonstrated leadership, strong team player, ability to manage priorities and meet tight deadlines.
• High sense of urgency with ability to multi-task, work proactively and independently in a fast-paced environment.
• Bilingual (English and French), both written and spoken an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

Our Base Pay Range for this position

$71,400 - $119,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information.

Join us at McKesson!

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