Bilingual Service Representative

Job Description

Job Description

Position Title : Service Representative

PAY - $23.49 / hour

Est. Start Date : 5 / 31 / 2024

Duration : 1 year

Working hours : Monday to Friday, 8 : 30 4 : 30 or 9 : 00 5 : 00 PST

Working Location : Remote in British Columbia

Role Mandate : The specialist is in support of the Talent Acquisition hiring activities, from generating offer letters to closely following pre-employment verifications, while supporting recruiters and working closely with other teams.

Role Responsibilities Include (but are not limited to) :

• Initiate background checks packages
• Post offers follow ups and activities :
• Track background checks status daily (DAR is an Excel document received every morning with all PES status) and update the screening tab and activity stream in Workday.
• Initiate background checks failure process.
• Initiate manual ticket for hire change : rescind, start date change, etc.
• Moving candidates to Hire in Workday for their EIN to get created (task comes in once the candidate has completed Gov IDs identification in Workday, so very randomly in time but at early stage).
• Initiate several manual reminders for candidate to complete steps.
• Troubles-shooting : candidate having trouble pushing task through.
• Act as the middle person in between the recruiter and PEO (Pre-Employment Operations) when needed for Pre-employment screening matters.

For example : problem with the external vendor (Sterling) or checks taking too long without an obvious reason.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal / external stakeholders and ensures alignment.
• Monitors and tracks performance, and addresses any issues.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and / or streamlined reporting.
• Supports day to day operational processes, program management activities & administrative tasks
• Broader work or accountabilities may be assigned as needed.

Must-Have Skills :

• Fully Bilingual French and English
• Typically between 1-3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Must be tech savvy and able to adapt to new technologies.
• Strong prioritization skills- must be able to independently handle their workload.
• Strong customer service skills
• Strong organizational skills
• Specialized knowledge from education and / or business experience.
• Verbal & written communication skills.
• Analytical and problem solving skills.

Nice to have Skills

• Previous experience with Workday
• Previous Applicant Tracking System experience.

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.