Assistant Manager - Parkway Social/Ostin's Restaurant

Parkway Social / Ostin’s Restaurant

Heart of Niagara Hotels

Job Title : Front of House Assistant Manager

Department - Front of House

Industry : Food and Beverage

Reports to : General Manager, Food and Beverage

The Front of House Assistant Manager has a pivotal role responsible for supporting the delivery of high-volume, world-class service to our guests within the food and beverage and entertainment environment.

This position requires strong leadership abilities, exceptional organizational skills, and a commitment to guest satisfaction.

The Assistant Manager will assist in overseeing daily operations, scheduling employees, managing attendance, and facilitating training and development initiatives.

Responsibilities :

• Assist the GM in ensuring exceptional guest experiences across all departments within the establishment.
• Coordinate and manage employee schedules, ensuring adequate coverage for all shifts while maintaining labor cost targets.
• Oversee attendance management, including tracking employee hours, addressing attendance issues, and ensuring compliance with company policies.
• Support staff training and development initiatives, including on-boarding new hires, conducting training sessions, and providing ongoing coaching and feedback.
• Collaborate with the management team to implement and enforce operational standards, policies, and procedures.
• Assist in leading and supervising a team of 30+ members during busy shifts, providing guidance and support as needed.
• Demonstrate strong knowledge of beers, wines, spirits, and food offerings, and assist in maintaining a food-forward experience for guests.
• Utilize expediting skills to ensure timely and accurate delivery of food and beverages to guests during peak periods.
• Communicate effectively with the management team to ensure all information is relayed promptly and accurately.
• Adapt to changing circumstances and assist in managing operations across multiple venues within the property.
• Attend meetings as required and effectively communicate information to the team.
• Assist in enforcing company policies and procedures with both staff and guests to ensure a safe and enjoyable environment for all.

Qualifications :

• Minimum of 3 years of supervisory or management experience in the food and beverage industry.
• Proven experience in high-volume, casual upscale environments.
• Strong leadership abilities with a track record of motivating and developing team members.
• Excellent organizational skills and attention to detail.
• Ability to effectively schedule employees and manage attendance.
• Experience in staff training and development, including on-boarding and coaching.
• Guest service-focused with a commitment to delivering exceptional experiences.
• Flexibility to adapt to changing circumstances and work in multiple areas of the property.
• Availability to work all shifts, including days, late nights, weekends, and holidays.
• Excellent communication skills, both verbal and written.

Preferred Qualifications :

• Certification or training in food safety and responsible alcohol service.
• Previous experience in expediting or kitchen operations.
• Familiarity with point-of-sale systems and restaurant management software.

Working Conditions :

• This position requires being on your feet for long periods in a fast-paced environment.
• Work may involve exposure to high noise levels and varying temperatures.
• Interaction with guests of all ages and diverse backgrounds is expected.

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