Document Production Manager

Document Production Manager

at

Gowling WLG

Base pay range : CA$107,000 / year – CA$132,000 / year

Gowling WLG is an international law firm with a commitment to excellence. Our culture is grounded in shared values : Raise the Bar, Embrace Differences, and Thrive Together. We build a workplace that is high‑performing, supportive, and empowering for all team members.

Role Overview

The Document Production Group Manager leads and oversees the day‑to‑day operations of the Document Production Group. The role requires strong leadership, organizational skills, and a passion for mentoring team members to foster a collaborative environment.

Location : Any Canadian office. The position may occasionally require work during evenings, weekends, or holidays.

Responsibilities

Provide high‑level operational, strategic, and administrative support for the Document Production Group.

Manage workflows, allocate work, and identify gaps to implement process improvements that enhance efficiency.

Advise team members on administrative and procedural policies to ensure compliance within a shared services model.

Communicate with professionals and legal administrative assistants to clarify directions and requests, following up on work product as necessary.

Provide input on the selection and use of software and tools to deliver high‑quality documentation.

Responsible for hiring, training, and performance management of the Document Production Group team.

Review, design, and refresh processes related to document production to build efficiencies and improvements.

Act as a resource regarding standards of document preparation and provide direction on software applications.

Run reports and deliver insights into performance, trends, and challenges for department operations and projects.

When required, work alongside specialists to produce high‑quality documents.

Other duties as assigned.

Qualifications

10+ years of relevant management experience, preferably in a professional services environment.

Advanced technical expertise in MS Office, Adobe, Kofax, Photoshop, Kofax PDF, and WordLX.

Ability to work independently, as well as in a team environment.

Ability to communicate effectively with all levels of Firm members with the aptitude and business acumen to understand, appreciate and take care of internal client needs in a professional and courteous manner.

Demonstrates a solutions‑oriented approach, challenges status quo, and strives to improve processes.

Excellent interpersonal skills with a proven ability to motivate, work collaboratively, and mentor others.

Advanced problem‑solving skills, including the ability to set priorities while dealing with conflicting and emerging priorities for the department.

Benefits and Perks

100% employer‑paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance.

Benefits coverage for Firm members and their dependents from day one.

15+ vacation days and hybrid work flexibility.

Parental leave top‑up for 26 weeks after 12 months of full‑time employment.

Group Retirement Savings Plan with employer match.

Financial protection through short & long‑term disability, life, accident & critical illness insurance.

Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders.

Recognition awards, appreciation events, and a supportive, collaborative work culture.

Perks and preferred pricing programs, referral bonuses and more.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

#J-18808-Ljbffr