Talent.com
International Financial Group
Bilingual Customer Service ProfessionalInternational Financial Group • Scarborough, Ontario
Bilingual Customer Service Professional

Bilingual Customer Service Professional

International Financial Group • Scarborough, Ontario
30+ days ago
Salary
CA$26.00 hourly
Job type
  • Full-time
Job description
Our client, a top banking client in Canada is looking to hire a Bilingual Customer Service Professional for their team with a contract for 12 Months with potential extension. This role is 2 weeks training onsite and then Hybrid work model (4 days onsite per month) at Scarborough Location.

Schedule Hours: Monday Friday - Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift coverage required for any vacation or family emergency coverage 11 pm - 7 pm shift

Summary:
The main function of a Analyst is to reply to the Commercial Card Coordinator inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card service level agreement, troubleshooting, investigating payment reconciliation issue, retrieving ADHOC reports, reporting problem issue to our vendors to mitigate any possible related risk. Connecting within different departments within the bank such as: Fraud, Chargeback, Accounting and Contact Center.


Candidate Value Proposition:
The successful candidate will have the opportunity to work hybrid where they are only asked out come 4x per month (2 mandatory days + 2 flexible days). Team provides wide range of support internally & externally and a great opportunity for growth.

Typical Day in Role:
o Following Daily/ Weekly and Monthly assigned tasks.
o Responding to Coordinator inquiries based on the sense of urgency.
o Adhering to the service level agreement and acknowledging the coordinator's email inquiries.
o Purging and redirecting new replacement cards to their respective address.
o Tracking all interactions with our internal and external clients for any email or phone requests.
o Reporting any problem log with the appropriate vendor for further investigation.
o Taking ownership, updating, and engaging the client of outstanding investigation.
o Checking resources and procedures to enhance their knowledge.

Must Haves:
o Fluent in English/ French
o 1-2 Years Customer Service Experience.
o TSYS knowledge
o Proficiency in Excel

Nice to Have
o Previous Commercial Card and Contact Center experience.

Soft Skills:
o Strong verbal and written communication skills.
o Analytical and problem-solving skills.
o Great attention to detail.
o Time management and ability to work independently.
o Result and Customer Focus.
o Interpersonal skills and high-performance mindset.
o Flexibility.

Education:
o College/University degree preferred


Create a job alert for this search

Bilingual Customer Service Professional • Scarborough, Ontario

Similar jobs

Bilingual Customer Service Professional

International Financial GroupToronto, ON, CA
Full-time

Our client, a top banking client in Canada is looking to hire a.Bilingual Customer Service Professional.This role is 2 weeks training onsite and then Hybrid work model (4 days onsite per month) at ... Show more

 • Promoted

Bilingual Customer Service Professional

IFG International Financial Group LtdToronto, ON, CA
Full-time

Pay Rate: $26 Location: Scarborough ON Job Type: Contract Our client, a top banking client in Canada is looking to hire a.Bilingual Customer Service Professional.This role is 2 weeks training onsit... Show more

 • Promoted

Bilingual Intake Specialist

MSH Americas - Diot-Siaci Groupnewmarket, on, ca
Full-time

Join a team where your passion meets purpose! We're not just colleagues – we're enthusiasts who genuinely love what we do and make work enjoyable for everyone.You're someone who thrives in a busy e... Show more

 • Promoted

Bilingual Customer Service Representative

Acushnet CompanyNewmarket, ON, CA
Full-time

Acushnet Company is the global leader in the design, development, manufacture, and distribution of performance‑driven golf products.We proudly steward two of the most revered brands in golf – Title... Show more

 • Promoted

Customer Service Representative - Bilingual - toronto

Lactalis Canadatoronto, on, ca
Permanent

Customer Service Representative (Bilingual).Edwards Blvd, Mississauga, ON, L5T 2W7.Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized ... Show more

 • Promoted

Bilingual Customer Support Associate - toronto

Tech Mahindra Business Process Servicestoronto, on, ca
Full-time

Bilingual Customer Service Associate.Tech Mahindra - Canada (Remote).Communication with customers by voice and email to provide information about products and service offerings.Maintaining records ... Show more

 • Promoted

Customer Service Lead - BERICAP North America

BERICAP North Americatoronto, on, ca
Full-time

BERICAP is a leading international manufacturer of plastic and aluminum closures, operating 30 production plants and serving customers in over 100 countries.With three production facilities in the ... Show more

 • Promoted

Bilingual Customer Service Representative (Retail)

Empire Lifenorth york, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Bi-Lingual Customer Service Specialist II -Toronto, Canada Area

Merit Medical Systems, Inc.Toronto, ON, CA
Full-time

At Merit Medical, our mission is to create innovative medical devices that improve lives.Our goal is to hire and develop people who want to build something special through hard work, team effort, a... Show more

 • Promoted

Bilingual Customer Service Representative

Culligan Quench Canadatoronto, on, ca
Full-time

Bilingual Customer Care Representative.This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable sup... Show more

 • Promoted

Bilingual Customer Service Specialist

MC Commercial Inc.markham, on, ca
Full-time

Major Responsibilities of the Role:.As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.You will be responsible for the effective and efficient ha... Show more

 • Promoted

Bilingual Customer Service Representative

InkerosToronto, ON, CA
Full-time

Kickstart Your Career in Sales – Entry Level Role (Etobicoke, ON).French-Speaking Candidates Encouraged to Apply.Looking to launch your career right after graduation? At Inkeros, we specialize in h... Show more

 • Promoted

Remote Bilingual Customer Service Agent

Canon Canada Inc.Toronto, ON, CA
Remote
Full-time

Become a Bilingual Customer Service Representative at Canon Canada, working remotely to provide outstanding client service in French and English.You'll play a crucial role in customer communication... Show more

 • Promoted

Bilingual Billing Specialist - Leap Recruitment Partners

Leap Recruitment Partnersmarkham, on, ca
Full-time

Job title: Bilingual Billing Solutions Specialist.Role type: Permanent, full-time.Shift: Rotational shift - Monday to Friday (8am to 8pm) and Saturday is 8:30am to 4:30pm.Training is fully onsite, ... Show more

 • Promoted

Remote Customer Service Agent with Bilingual Proficiency

ConcentrixToronto, ON, CA
Remote
Full-time

Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Show more

 • Promoted

Bilingual Customer Service Representative

BrunelGreater Toronto Area, Canada, Canada
Full-time +1

We are currently hiring a bilingual Customer Service Representative.This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationship... Show more

 • Promoted

Customer Service Representative - Bilingual

Lactalis Canadatoronto, on, ca
Permanent

Customer Service Representative (Bilingual).Edwards Blvd, Mississauga, ON, L5T 2W7.Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized ... Show more

 • Promoted

Bilingual Customer Support Associate

Tech Mahindra Business Process Servicestoronto, on, ca
Full-time

Bilingual Customer Service Associate.Tech Mahindra - Canada (Remote).Communication with customers by voice and email to provide information about products and service offerings.Maintaining records ... Show more

 • Promoted

Bilingual Customer Service Representative (Retail) - richmond hill

Empire Liferichmond hill, on, ca
Full-time +2

Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

 • Promoted

Customer Accounts Associate, Collections (Bilingual)

Toyota Credit Canada Inc.markham, on, ca
Full-time +1

Customer Accounts Associate, Collections (Bilingual) - Permanent Full-Time.About Toyota Financial Services.Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services ... Show more