Customer Experience Processing Specialist

Company Overview

Recruitlytics supports operational service workflows for growing organizations by delivering reliable customer request processing documentation accuracy and administrative coordination. We work with structured workflows detailed tracking systems and professional communication standards.

Role Summary

Recruitlytics is hiring a Customer Experience Processing Specialist (Administrative Operations) to support customer communications and internal processing workflows. You will be responsible for receiving requests verifying submitted information updating internal trackers and ensuring every case is processed and documented properly.

This position requires a strong focus on accuracy organization and professionalism . Its ideal for individuals who enjoy structured work clear procedures and measurable performance.

Key Responsibilities

Customer Support Processing

Review customer messages and service requests through assigned channels

Respond using professional templates and adapt messaging to match each request

Provide clear next steps status updates and closure confirmations

Maintain respectful calm and consistent communication

Administrative Data Processing

Enter and verify information in internal systems and spreadsheets

Maintain clean record structure correct formatting and clear case notes

Identify missing details and follow up to complete required information

Update progress and status fields in real time

Workflow & Task Coordination

Route tasks to internal departments and track progress until completion

Follow up on open items daily to prevent delays or missed tasks

Escalate priority items with clear context and supporting notes

Ensure tasks meet internal guidelines and quality standards

Documentation & Reporting

Maintain organized digital files and documentation logs

Keep trackers updated for reporting and audit purposes

Provide daily or weekly summaries upon request

Identify recurring issues and report trends to improve workflows

Required Qualifications

Strong written communication skills (professional and clear)

Comfortable working with Google Workspace or Microsoft Office

Strong attention to detail and accuracy in repetitive tasks

Ability to work independently and follow step-by-step processes

Reliable internet and consistent availability

Preferred Experience

Customer service operations admin processing or back-office support roles

CRM or ticketing systems experience

Quality assurance or documentation-focused work

Required Skills

Accuracy Organization Communication Tracking Documentation Consistency Ownership

What Recruitlytics Offers

Fully remote setup with structured training

Clear internal processes and expectations

Stable work volume and supportive team environment

Growth opportunities based on performance and reliability

How to Apply

Submit your application

Qualified candidates will receive next-step onboarding instructions.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1