Service Manager

We are seeking a Global Service Manager to join one of North America's top manufacturers of material handling solutions in Toronto.

Are you eager to leverage your exceptional project management skills in a dynamic role? Do you have a minimum of 3 years of management experience in an engineering or service-oriented organization?

This could be the perfect opportunity for you!

In this role, you'll lead and oversee service operations, ensuring customer satisfaction by effectively managing service teams.

Ideal candidates will be highly organized, detail-oriented, passionate about engineering, and committed to delivering outstanding customer service.

We are looking for a service manager with a strong engineering background and experience managing extensive support teams.

If you have expertise in project management and possess strong negotiation and networking skills, this role might be an excellent match for you.

Advantages

• Accessible facility location in the GTA
• Full health and dental benefits
• Competitive salary

Responsibilities

• Manage and lead the service department to ensure efficient and effective service delivery.
• Develop and implement service strategies to meet customer needs and achieve company objectives.
• Hire, train, and supervise service technicians and support staff.
• Monitor service performance metrics and implement improvements as needed.
• Coordinate with other departments to ensure seamless service integration with manufacturing and sales operations.
• Maintain strong relationships with customers and address any service-related issues promptly.
• Prepare and manage the service department budget, including forecasting and cost control measures.
• Implement safety and compliance measures to ensure a safe working environment for service teams.
• Stay updated on industry trends and advancements to enhance service offerings.

Qualifications

• 5 years’ experience in managing wide support organizations. Multinational experience a plus.
• The ability to respond quickly and handle spikes of requests with dynamic allocation of resources will be part of the support solution.
• Strong technical background. Minimum of 3 years of management experience in an engineering or service provider organization, at a Management Level.
• Excellent communication skills, people interaction and customer facing abilities.
• 3 years technical degree in Engineering or Electrical Engineering. Master's Degree preferred.
• Project management experience with the ability to drive the team through changes in processes and to multitask between daily duties and long-term activities.
• Considerable knowledge of laws, ordinances, and regulations pertaining to corporate service agreement practices.
• Strong negotiation and networking skills.
• Excellent organizational and professional skills to deliver the highest level of response to our customers.
• Travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.

Summary

If this opportunity aligns with your interests and qualifications, apply today! We’ll review your application and connect shortly if you’re a good fit. Good luck!

Are you interested in discussing this Global Service Manager role in more detail? Get in touch with us at : [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.