Associate, Client Experience

Join to apply for the Associate, Client Experience role at Cavell Risk, Inc.

Base pay range

CA$50,000.00 / yr - CA$70,000.00 / yr

Duties and Responsibilities

• Aid the Manager, Client Experience in day-to-day administrative tasks, such as preparing and sending submissions and client presentations;
• Foster strong professional relationships with clients, underwriters, and other industry professionals;
• Timely preparation and sending of invoices, following up on outstanding payments, and fulfilling requests for certificates of insurance by the end of each business day;
• Organize and maintain client files including submission information, policy documents, endorsements and critical correspondence;
• Maintain claim logs, and adhere to abeyance procedures for accounts receivables, renewal documents and endorsement documentation;
• Leverage knowledge of available products and lines of business to provide advice and recommendations to clients;
• Complete necessary forms and documentation accurately;
• Understand and apply legislative and regulatory frameworks;
• Perform other assigned duties as required.

Minimum Requirements

Key Relationships

Working Conditions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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