Sr. Change Manager to support an enterprise wide transformational program for a large banking client - -1
Duration : 12 months (possibility for extension)
Location : Hybrid - Downtown Toronto (2 times / week)
The Change Manager will act as a People and Deployment Readiness Workstream lead overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery.
Must Have Skills :
- 5+ years of Change Management experience working on large scale business transformation projects
- Strong background in data / technology / agile projects
- Establish and manage communications processes and conducting stakeholder impact assessments
- Experience creating change management strategy roadmaps / timelines
- Banking / Finance experience
Nice To Have Skills :
- Certification in Change Management methodology
- Familiarity with Project Management approaches, tools and phases of the project lifecycle
- Experience creating business process documentation / technical writing
- Have a testing background (we occasionally may need help with UAT testing so experience with drafting UAT plans, defect management and UAT exit reports)
Job Responsibilities :
- Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front line delivery
- Creating comprehensive change management strategy roadmaps and timelines
- Conducting thorough stakeholder impact assessments
- Managing and facilitating training sessions for project stakeholders.
- Creating transition and sustainment plans to support project closure.
- Apply a structured change management approach and methodology for the changes impacting employees and customers
- Develop a change management strategy based on assessment of the change
- Develop a set of actionable and targeted change management plans including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
- Execute on the tactical details of each plan
- Support the communication, training and engagement efforts of employee-facing managers and business leaders
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
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