Manager, Enterprise Data Quality

Pay Range : $85,000 - $115,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include : semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

With a career at The Home Depot, you can be yourself and also be part of something bigger.

As Manager, Enterprise Data Quality, you will be responsible for leading, coaching and developing a team that is responsible for two distinct pillars. The which is responsible for enterprise data quality and product maintenance for homedepot.ca and the which is responsible for the coordinating the successful execution of promotions and events on homedepot.ca and increasingly in-store. In addition to this direct leadership, you will have a strong partnership with offshore teams to create / adjust SOPs for support of your onshore teams as well as driving adherence to SLAs and performance goals.

The successful candidate will leverage new and existing technologies to cleanse and optimize product data and create processes that ensure multi-channel data alignment between homedepot.ca and the Home Depot Retail Stores. They will liaise with all internal and external partners to meet the deadlines, budget, and build alignment and lead both tactical process improvements and broader strategic initiatives that will drive exceptional data quality and in turn a frictionless customer experience.

This role requires the ability to balance both a strong attention to operational rigour and strategic thought-leadership and innovation to both define and manage to key performance metrics to enable our business.

Key Responsibilities :

• Manage the process and execution to optimize the efficiency of enhanced product data implementation with an interconnected lens
• Coordinate and create appropriate visibility around the successful execution of promotions and events on homedepot.ca
• Partner with Data Governance and Master Data Management teams to provide visibility to key performance metrics around data quality as well as build a roadmap designed to meet annual KPI goals
• Liaise with key internal customers to proactively identify and resolve issues.
• Establish service agreements and key performance indicators for problem resolution related to Zendesk tickets
• Help prioritize data processing based on the need of the business
• Direct, coach and motivate the team to ensure data accuracy ensuring data alignment with Data Governance guidelines.
• Responsible for external resource management. Manages outside vendors to ensure execution of programs and tactics on time and within budget. Manages projects and the allotment of money to meet budgetary and segment goals.
• Hiring, managing and providing leadership to the Online Data Quality (ODQ) team and the Promo and Event Execution Team (P&E)
• Trouble shoot and problem solve for ongoing operational needs as they arise.

Competencies / Skills :

Direct Manager / Direct Reports :

Travel Requirements :

Physical Requirements :

Hybrid Work :

Working Conditions :

Minimum Education :

Minimum Years of Work Experience :

Minimum Leadership Experience :

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.