Strategic Accounts Manager / Operations Manager
Our client, located in the Vancouver area is currently searching for an Operations Manager to join their team. The role will oversee and facilitate supply chain operations within their company.
Responsibilities :
- Managing customer accounts from all aspects, and quoting / booking spot shipments (Booking loads, Customer service, track-trace and closing orders)
- Ensure the highest level of customer experience is provided.
- Coordinating and monitoring logistics operations responsibilities and KPI’s
- Responsible for ensuring division achieves or exceeds yearly budget
- Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior
- Supervision of all staff under your direct or indirect control
- Ensure all resources are utilized efficiently
- Be available after hours to assist with resolving issues
- Maintain day to day market pricing knowledge
- Manage spot quote requests
- Liaise with procurement to provide carrier costs and solutions on new and existing business
- Liaise with sales and procurement to operationalize solutions
- Negotiate freight rates with carriers for domestic and cross-border TL and LTL
- Source carriers for new and existing customers
- Track loads and provide customers with up-to-date information
- Manage and coordinate daily shipments with carriers and customers
- Liaise with customers and carriers to facilitate their pickup and delivery appointments
- Grow and maintain existing and new carrier or customer relationships
- Preform work with a sense of urgency and attention to detail
- Additional duties as required.
Skills and Qualifications :
- 3PL transportation experience
- 5 years managerial experience
- Excellent carrier negotiation and customer service skills
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