Senior Learning and Development Specialist

Description

Key Responsibilities:

• Train the trainer to continually improve facilitation skills and use the current training technology.
• Instructs various courses as per their assigned portfolio.
• Acts as reference for all L&D programs
• Chairs L&D course meetings, for assigned courses
• Contributes to planning teams/committees to address global system issues and needs
• Presenting at conferences, host and instruct on-line webinars/workshops and trainings as well as in person.
• Provides orientation and support to students on placement or in training courses
• Matches specific needs to available or customized support/services
• Ensure IPAC measures are modelled and followed by creating modules/protocols for implementation both external and internal
• Advises instructors regarding content and materials for training courses
• Assists in the coordination of events and development of new L&D initiatives
• Liaises with instructors to arrange training times and dates for courses
• Coordinates registration processes in coordination with the L&D Registrar
• Designs quarterly course schedule for distribution
• Arranges for the certification of new instructors
• Ensures all peer trainer certifications are kept in good standing. Collaborates with external agencies regarding partnership opportunities to enhance sector opportunities for learning.
• Deals with any issues arising from attendance, testing and transcripts
• Designs needs assessment and evaluation tools and assists in the implementation, and analysis of such
• Maintain IPAC Champion status internally and externally
• Maintain continuity of LMS structure/functions with a working relationship wit IT Technology department
• Performs cross-functional activities and/or other duties, as required.
• Other duties as assigned

• Contributes actively in the planning and future goals of the department
• Participates and assists in the further development, design and implementation of projects related to professional development of the sector
• Maintains L&D presence at Let’s Connect and Program Meetings
• Works in collaboration with Direct Support Supervisors and interdepartmental teams to share information, addressing issues and streamlining procedures that impact on the system
• Liaises with supervisors to advise regarding follow through on L&D policies and procedures
• Assists in the planning, development and review of departmental policies and procedures
• Recommends workshops/courses to meet staff learning needs and professional goals
• Conducts continual assessment of programs based on program evaluations, collecting statistics and analyzing results
• Audits courses on regular basis, ensuring high-quality course delivery
• Coordinates information for new L&D programs, including sourcing teaching materials
• Researches current material/literature on L&D trends
• Liaises with other agencies and various subject matter experts regarding training design, content and delivery
• Work closely with Subject Matter Experts and key client stakeholders to create and maintain learning and development that supports organization strategy including: the design, development and delivery of materials/curriculum, course outlines, facilitator and participant guides, exercise guides, job aids, show me videos, and site content.
• Consults with others and maintains objectivity when working on issues that cross boundaries
• Makes use of available resources and identifies alternatives to meet short term goals
• Takes specific actions to ensure the successful implementation of change initiatives
• Create or revise training curriculum to reflect changes in legislation or trends
• Identify opportunities for continuous improvement of learning program design and delivery related to processes, tools, technologies, and learning analytics Support Learning Management System (LMS) administration for all users
• Develops customized internal and external courses and instructs these courses as required
• Works collaboratively with L&D supervisors and e-learning content creators to modify existing courses to be adaptable to e-learning and to create “New” e-learning materials. Provides education to L&D team members on use of LMS programs (Articulate 360, Rise 360, LMS 365, SharePoint etc.), maintain accurate learners list in conjunction with IT dept. Host/moderate webinar sessions.
• Other duties as assigned

• Promotes the fiscal health of the department by investigating areas for cost savings
• Issues invoices, receipts and tracks all payments and deposits from external training participants
• Maintains and monitors department petty cash fund
• Serves as liaison for reporting with the accounting department
• Ensure smooth transaction of online payment tools with L&D registrar
• Other duties as assigned

• Act as the backup to department manager as necessary
• Assist department manager in decision making process regarding learning opportunities for staff
• Act as the team leader in content creation and editing
• Collaborate with internal department managers regarding specific training needed for their departments
• Collaborate with internal departments in updating administrative functions (i.e. HR for staff lists, IT for systems issues, Accounting for accounts payable/receiving)
• Maintain presence of the L&D department on SharePoint webpage
• Other duties as assigned

Qualifications:

• University degree in the field of social services, organization development, human resources, or related field
• Certificate/Diploma in Adult Education
• Minimum of 3-5 years experience in learning and development, with a focus on training and adult learning
• Experience working in developmental services sector
• Advanced proficiency with Microsoft Office Suite, LMS 365 and Articulate 360
• Experienced in moderating on platforms such as Teams, BlueJeans, ZOOM Platforms
• Experience as an engaging facilitator who seamlessly designs and facilitates training, presentations, and meetings for audiences of all levels and capabilities in an organization
• You have extensive experience with blended learning solutions

1. E-learning tools
2. Online learning
3. Web-based learning

• Additional related certificates (e.g. Crisis Intervention, First Aid & CPR, etc.) considered assets
• Obtain and maintain all the required trainer certification
• Respects the expertise of others and takes advantage of opportunities to learn from them.
• Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
• Keen professional networking ability, ability to build and manage relationships
• Act as end-user tech support for e-learning platform