Data/Process Analyst

Data/Process Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a Data/Process Analyst.

Data/Process Analyst – Job Description

• Working on inquiries via phone and e-mail- they have to meet SLAs and think quickly on their feet

• Accuracy is very important

• Investigation is very important

• Very good customer service skills

• Ability to balance or multi-task

• Any knowledge of registered products and any tax knowledge

• Tax Production:

• Support and assist in the generation of ad hoc queries, reporting of statistical trending based on inquiries received by the Helpdesk.

• Generate various Tax slips and filings with CRA as required and provide Partners with necessary calculations related tax financial information

• Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met

• Support and assist in the production of various tax products (i.e. T5s, T5008s, T3s, contribution slips etc.), gathering of income payment data, and tax information for Tax reporting.

• Process Optimization:

• Drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies.

• Analyze current state processes and perform root cause analysis for any breaks and gaps in process, including but not limited to:

• Finding Data integrity or quality issues

• Independently drive change and solutions for all identified root causes

• Take a risk-based approach in applying innovative solutions to unique problems in differing lines of business and tax products

• Liaise and drive change between multiple stakeholders (Technology, Business Architecture, Operations, Wealth Business lines etc.)

• Recommend and summarize improvements to Management and senior leadership

Data/Process Analyst – Mandatory Skills

• Data literacy, process optimization, data technology tools

• Intermediate-Advanced Level Excel: write macros, VBA, formulas, manage data, able to find easier way to complete work, creativity and willing to learn

• Strong verbal and listening skills are essential for this position in providing support and legendary service to our business partners

• Data integrity issues and fix data, provide recommendations

• Drive continuous improvements and perform root cause analysis (find data integrity issues, identify outdated processes and technology used)

• 1-3 years' work experience in analytical roles (data analysis, Operations Analyst, data validation, reporting, and analytics techniques)

• A general understanding of Banking Operations and interest in financial services

Data/Process Analyst - Nice to Have Skills

• Bilingual - English/French

Data/Process Analyst - Assignment Start Date

ASAP – 12 months to start

Data/Process Analyst - Assignment Location

Toronto, ON – Work Hybrid