Operations Officer - Montréal 51777

Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent back office skills?

If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Bilingual Operations Officer for a 12 month contract in Montréal. This is hybrid role - onsite 3 days a week (onsite Mon, Wed, Thurs).

There is a possibility of contract extension and conversion.

Pay rate : $26.00 / Hour

Working Hours : Mon-Fri, 8am-4pm

Advantages

• Great supportive and friendly team
• Hybrid role
• Start ASAP
• Free parking
• Long term project

Responsibilities

As a Bilingual Operations Officer, your duties will include but not limited to :

• Assembling Line Process we receive government request through different channels (mail, email, OPC, faxes)
• Pulling information (account details and e-transfer details)
• Providing a broad range of operational support
• Performing general to specialized transactions and / or other processing activities for own Operations and Business Services function.
• Executing transactions accurately, on time and in line with established guidelines / procedures
• Referring or escalating processing or operational issues as needed
• Identifying opportunities to improve service delivery
• Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacting with partners by responding to requests in an effective and timely manner
• Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understanding internal and industry regulations and trends
• Supporting the timely and accurate completion of business processes
• Reviewing actively internal processes / activities and provide ideas for process improvement
• Adhering to enterprise frameworks and methodologies that relate to operations activities for own area
• Being knowledgeable of and comply with Bank Code of Conduct

Qualifications

• Bilingual French / English
• Basic computer skills Microsoft (word, PowerPoint, excel)
• Ability to adhere to strict deadlines and handle high volumes of work - Understanding SLAs and due dates
• Ability to adapt to changing policies and procedures
• Ability to work independently, as well as part of a team
• Excellent organizational and time management skills
• Attention to detail
• able to do repetitive tasks but also critical thinking skills
• Bookkeeping / accounting background (education and / or experience)
• High school required. Post-secondary is an asset. 0-2 years’ experience,

Nice to have :

Previous Banking experience

Summary

Interested in the Bilingual Operations Officer role in Montréal? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.