Sr. Manager, Change Management

Connor, Clark & Lunn Financial Group Ltd.

Toronto, ON

We are currently looking for a Sr. Manager, Change Management to join our team! You will play a pivotal role by creating and implementing change management strategies, best practices and programs that maximize employee adoption and minimize resistance. You will act as a coach and advisor for senior leaders and executives in helping them fulfill the role of change. You will also provide direct support and coaching to frontline managers and supervisors as they help their teams through transitions and support the project teams in integrating change management activities into their project plans.

The role requires a leader with experience in leading change management within complex transformative initiatives and can build relationships and steward change across all areas of the organization. In this people centric role, the work ensures our technical advancements translate into real-world benefits, fostering a culture of adaptability, innovations, and continuous improvement.

Our offices currently operate on a hybrid model with a combination of in-office and remote working days throughout the week.

What You Will Do:

Build and lead the Change Management Strategy and Activities:

• Develop and implement a multi-year and comprehensive change management strategy, to assist with aligning leadership to the vision and program objectives.
• Apply a creative mix of new and existing frameworks, methodologies, and tools to ensure effective delivery of change initiatives.
• Complete change management assessments and understand change readiness and change impacts and identify key stakeholder groups support the various change initiatives across the organization.
• Scope, plan, design and implement change and engagement activities to enable single and multi-year programs and support the adoption of changes required by transformation initiatives.
• Identify any change-related program risks and recommend mitigation steps.
• Develop and embed change management best practices within the projects and programs to help anticipate, identify, and mitigate resistance, while ensuring a focus of adoption.

Develop and implement Communication and Training:

• Design and implement effective communication and training strategies to facilitate smooth transitions and minimize the change fatigue.
• Ensure employees get the training and support they need to navigate through change, as well as the skills and knowledgethey require to be successful in the new world, with support from various teams and frameworks.
• Help equip leaders with the tools, skills, and information they need to successfully lead their teams throughchange as well as navigate it themselves.
• Support organizational design and definition of roles and responsibilities.
• Through a federated model, provide coaching, training, tools, templates to project teams, integrating change management best practice and activities into project plans.

Lead Stakeholder Engagement and Execution:

• Identify key stakeholders, change agents and champions to help fuel change management progress to ensure support and buy in for the change initiatives.
• Lead and facilitate stakeholder sessions across multiple teams to align leadership to the strategic vision and program objectives.
• Provide input and support the design/delivery of change learning programs.
• Engage and collaborate with other team members and partners throughout the transformation journey to plan and deliver on transformation priorities.
• Develop comprehensive stakeholder engagement communications and sustainment plans that support stakeholders throughout the change journey.
• Provide direct coaching to managers and supervisors as required.

Define and measure key success metrics and monitor change adoption:

• Define, develop KPIs / success metrics, and monitor change progress utilizing strategic dashboards.
• Run analyses and review results against performance targets to track the progress and impact of change initiatives including benefits realized.
• Create methods to identify possible change conflicts and collisions, risks and share results with leadership teams and stakeholders to assist with strategic planning, prioritization, and sequencing of various change initiatives.
• Evaluate and report on end-user readiness.

What You Bring

• Certification in Change Management (e.g. CCMP, CMS, etc.)
• Minimum 10 years of change management experience, preferably within the financial services or related industry.
• Demonstrated experience in leading change management and communication activities within complex transformative initiatives/organizations.
• Advanced verbal and written communication, facilitation, and presentation skills, with the ability to engage and influence at all levels of the organization and lead stakeholders towards a shared vision.
• Proven ability to engage and manage stakeholder relationships in a complex, matrix environment.
• Strong negotiation, leadership, and strategic thinking skills.
• Flexible and adaptable, with an ability to thrive in ambiguous situations.
• Robust organizational skills to coordinate and prioritize several concurrent projects.
• Acute business acumen and understanding of organizational issues and challenges.
• Excellent understanding of program and project management principles and methodologies.
• Must be a team player and able to work collaboratively with and through others with a focus on collective goals.

About the Team

The Enterprise Projects Team connects people across the organization to improve project outcomes, enable change and transformation, and support the organization in achieving its business goals and realizing its strategy. Through discovery, we define the business need and lead the design and delivery of high-caliber, cost-effective solutions that empower the enterprise to pursue its vision.

We understand current industry best practices and how they can be adapted and applied to support effective project delivery. We adopt a continuous learning mindset to continually evaluate and update the tools and best practices used and suggest innovative solutions.

About Connor, Clark & Lunn Financial Group

At CC&L Financial Group, we understand the value of opportunity – for our clients and our team. Independent and employee‑owned, we partner with investment professionals to grow successful asset management businesses, giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US, the UK and India, CC&L Financial Group and our multi‑boutique family of affiliate firms collectively manage over $167 billion in client assets, providing a diverse range of traditional and alternative investment products and solutions to institutional, high‑net‑worth and retail clients.

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

To apply for this position, please submit your resume and cover letter as one PDF.

We thank all applicants in advance for their interest, but only those candidates shortlisted for interviews will be contacted.No telephone calls or recruitment agencies will be accepted.