Customer Care Specialist

Herbiculture Ontario Inc.Scarborough, ON, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

WHO WE ARE

We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario. We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally. Our team members work in manners that respect each other and hold each other accountable to do the right thing every day. If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company. We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.

WHAT WE OFFER

Employee discounts for our products
Environment where you are treated as a valued team member
Ability to have your ideas heard and make positive changes in the company
Recognition of potential and performance
Competitive pay
Additional paid personal emergency days off

WHO WE ARE LOOKING FOR

This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others. You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs. You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company.

WHAT YOU WILL BE DOING

Warmly greeting and welcoming each guest / customer

Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store

Assisting customers by educating them about different promotions, products, and uses

Ensuring every customer is aware of our promotions so they can get the best deal for their purchase

Listening attentively to customers and recommending the appropriate products that fits their needs

Ensuring that storefront is sufficiently stocked and that products are correctly displayed

Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records

Fulfilling cannabis orders

Executing proper opening and closing procedures so that the store is well maintained for optimal operation

Complying with Herbiculture’s policies, standards, and governing legislations

Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given

YOUR ABILITIES :

Able to provide and maintain high standard customer service skills in a fast-paced and busy environment

Excellent verbal communication, interpersonal, and active listening skills

Problem solving, negotiating, mediating, and conflict resolution skills

Ability to multi-task for extended periods of time

Willingness to work flexible hours, including evenings, weekends, and holidays

Be detailed oriented

Basic knowledge of math and computer functions

Ability to work accurately, quickly, and efficiently

JOB REQUIREMENTS :

At least 19 years of age according to the Cannabis Act and Regulations of Ontario

A minimum of 2 years relevant experience in sales and / or customer service

Ability to achieve a passing score for AGCO-required CannSell training course

Comfortable with computers and other forms of technology

Preferred

High school diploma, or equivalent; Bachelor’s degree preferred

Other

Proficiency in Cantonese or Mandarin an asset

NEXT STEPS

If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.

Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.