Bilingual (English/French) Junior IT/VoIP Call Centre Tech
Job Description
Job Description
We are seeking a Bilingual (English / French) Junior IT / VoIP Call Centre Tech to join our team! You will work with our IT / VoIP project support team to support our clients across Canada and the world.
Responsibilities :
- Manage a large number of calls in a timely and efficient manner.
- Identify customer needs.
- Research customer problems.
- Implement the correct solutions for customers.
- Use our ticketing system to track customer requests and resolutions.
- Meet targets in terms of response time and customer satisfaction.
Skills and Requirements :
- Work from our office in Vaughan, Ontario.
- Some experience providing technical support to end users in a Microsoft Enterprise environment.
- Must have strong verbal and written fluency in English and French.
- Ideal candidate will have a working knowledge of VoIP based Telephony. Consideration will be given to those with good Computer Networking and / or other IT backgrounds.
- 3CX Phone System v18+ optional.
- Debian OS optional.
- A+, Network+ or related work experience (optional but helpful).
- Must provide a clean Criminal Background Check (CRJMC).
Skills and Requirements :
- Work from our office in Vaughan, Ontario.
- Some experience providing technical support to end users in a Microsoft Enterprise environment and / or post secondary education in an IT related field.
- Must have strong verbal and written fluency in English and French.
- Ideal candidate will have a working knowledge of VoIP based Telephony. Consideration will be given to those with good Computer Networking and / or other IT backgrounds.
- 3CX Phone System v18+ optional.
- Debian OS optional.
- Ability to prioritize and multitask.
- Deadline and detail oriented.
- Strong troubleshooting and critical thinking skills.
- A+, Network+ or related work experience (optional but helpful).
- Must provide a clean Criminal Background Check (CRJMC).
About Us :
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Type of Employment :Salary Range :
$45K to $55K per year, based on skills and experience.
Benefits :
- Healthcare Spending Account
- Free on-site parking
- Business casual dress code
Working Hours :
- 5 days per week, 44 hours per week
- Scheduled additional on-call hours for emergency after-hours calls.
Ability to commute / relocate :
Concord, ON L4K 2T8 : reliably commute or plan to relocate before starting work (required)
Languages :
- Strong verbal and written English skills required.
- Strong verbal and written French skills required.
Position Location :
In-office, in-person.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
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