Director of Operations

Overview

TGA GROUP is a family-owned and operated, one source provider of development, construction services, leasing and property management services throughout our portfolio of customers and properties. Our integrity, combined with diligence, passion and strong leadership allow us to create long term value down to the last detail. We strive to create spaces that reflect the way people want to live and work today, while evolving for tomorrow.

Due to growth, we are currently seeking a Director of Operations to join our TGA Property Management team. This position reports to the General Manager, Commercial Property Management and plays a key leadership role in supporting Real Estate Operations across a large and diverse portfolio of industrial and commercial properties.

Responsibilities

• Support the General Manager in executing operational and financial strategies for the industrial and commercial property portfolio
• Oversee day-to-day property management activities to ensure assets are operated efficiently, safely, and in accordance with company standards
• Collaborate closely with the Building Operations department to ensure timely maintenance, repairs, capital improvements, and overall building performance
• Monitor financial performance of properties, including operating expenses, recoveries, and variance analysis, and report findings to the General Manager
• Assist with annual budgets, forecasts, and year-end reconciliations and recoveries
• Ensure lease administration functions are carried out accurately, including rent billing, escalations, recoveries, and compliance with lease terms
• Support tenant relations by addressing escalated concerns, fostering strong long-term relationships, and ensuring a high level of tenant satisfaction
• Participate in property inspections to identify operational risks, maintenance issues, and opportunities for improvement
• Assist with leasing and marketing efforts for vacant industrial and commercial spaces in coordination with the Leasing team
• Help develop, implement, and maintain property management processes, policies, and procedures
• Ensure consistency and compliance with internal controls, reporting standards, and company policies
• Provide leadership, guidance, coaching, and performance management to property management staff
• Identify opportunities for operational efficiencies, cost savings, and service improvements across the portfolio
• Support special projects and initiatives related to Real Estate Operations as required

Required Knowledge and Experience

• 5–8 years of progressive experience in Industrial and/or Commercial Property Management
• Strong understanding of commercial real estate operations, tenant relations, and lease administration
• Demonstrated leadership experience with the ability to support, mentor, and develop team members
• Experience working collaboratively with Building Operations, Leasing, and Finance teams
• Working knowledge of budgeting, operating expenses, recoveries, and financial reporting in commercial real estate
• Experience with YARDI (Voyager 7S) considered a strong asset
• Strong organizational skills with the ability to manage multiple properties and priorities effectively
• Sound judgment and problem-solving skills with the ability to identify and mitigate operational and financial risk
• Effective communication skills, both written and verbal, with the ability to interact professionally with tenants, vendors, and internal stakeholders
• Proficient in MS Word, Excel, and Outlook
• Reliable vehicle required for travel to various properties

AODA Statement

TGA Group encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.