SERVER - SHIFT LEAD

BAR SUSU is currently seeking an enthusiastic individual to join the service team as a shift lead.

POSITION OVERVIEW

The position will be a blend of serving the dining room, assisting with operational tasks as needed, and completing closing duties on scheduled close shifts.

As a shift lead, you will not only orchestrate the dining room experience and provide unparalleled service to our guests, but you will also demonstrate strong leadership skills and be a key member of the team.

RESPONSIBILITIES

DINING ROOM

• Prepare the dining area for service, ensuring the room is set to welcome guests with our standard of excellence.
• Check and perfect all details, from table setting to the ambiance, to guarantee a successful service.

GUEST EXPERIENCE & ENGAGEMENT

• Provide attentive and personalized service.
• Address guest or service concerns or issues in the absence of the restaurant manager.

PRODUCT KNOWLEDGE

• Maintain up-to-date knowledge of our menus, to enhance guest interactions and satisfaction.
• Actively engage in learning sessions and team briefings to deepen your understanding of our restaurant's ethos.

CLOSING & CLEANLINESS

• Execute end-of-service duties with efficiency, ensuring the dining area is reset, cleaned, and ready for the following service.
• Adhere to all cleaning protocols, maintaining an immaculate dining environment.
• Complete closing cashouts and lock up following closing shifts.

TEAM ENGAGEMENT & CULTURE

• Cultivate a positive and inclusive atmosphere, supporting and collaborating with your team to provide a cohesive guest experience.
• Contribute to team dynamics with a cooperative spirit and open communication.
• Provide leadership, guidance, and share knowledge with team members and contribute to the successful integration of new staff.

STANDARDS & COMPLIANCE

• Uphold the restaurant's high standards of service, seamlessly integrating health and safety practices into daily responsibilities.
• Follow policies and procedures to maintain operational excellence and guest safety.

WHO YOU ARE

Integrity : You value honesty, humility, and follow-through.

Determination : Approach challenges with fearless determination while embracing a sense of fun.

Innovation : Bring creativity, vision, and a cutting-edge mindset to your work.

Team Commitment : Contribute positively to our culture and collaborate effectively with the team.

Passion for Excellence : Maintain a high standard of quality and professionalism in all that you do.

Empowerment : Believe in unleashing the potential of yourself and others.

REQUIREMENTS

• Minimum of 2+ years of relevant experience with a love of food and wine, and a desire to continue to grow and learn in an ever-changing environment.
• Strong wine knowledge is a must - preferably WEST 2+.
• Serving it Right Certification.

WHAT'S IN IT FOR YOU?

• Health benefits for FULL TIME employees, after completion of the probationary period.
• Daily staff meal.
• Participation in the tip pool to boost your income.
• Employee discount program.
• Employee recognition program.

All applicants must legally be permitted to work in Canada.

Our goal is to be representative of our community by fostering an inclusive and diverse environment where every person has an equal opportunity to enjoy a successful career.

Hiring decisions are made based on qualifications and operational needs, not influenced by race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, unrelated criminal conviction, or any other protected ground.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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