IT Engineers wanted

First Level Supporter wanted (m / f / d) We at LAN-IT 24 (Germany) are currently looking for IT Supporters for Canada. Start : ASAP Full time (Mon-Fri / 40 hour ) 100% Onsite Tasks : - - Processing customer enquiries and problems in the area of IT support - Recording and documentation of customer information and support tickets - Initial contact and first analysis of technical problems - Providing solutions and instructions for frequently occurring problems - Escalating complex cases to second level support - Monitoring systems and performing basic maintenance tasks - Updating knowledge bases and creating instructions for customers - Ensuring a professional and friendly customer service experience - Tracking and monitoring customer satisfaction - Assisting with the installation and configuration of software and hardware Requirements : - - Expertise in IT systems, networks and hardware - Must have knowledge of English & Local Language (written and verbal) - Good problem solving and analytical skills - Customer orientation and friendly interaction with customers - Time management and prioritisation skills - Willingness to learn and ability to undertake continuous professional development - Ability to work and collaborate in a teamIf you are interested, I would be happy to hear from you.

Please send your [email protected] With kind regardsKalpna