The Security System Technician is responsible for the installation, programming and support of our offerings. This includes video surveillance - CCTV, security cameras IP base, access control and intrusion systems.
Responsibilities
- Install, maintain and repair all hardware and software associated to security solutions
- Complete work reports with client sign-off
- Follow all Customer Service policies and procedures
- Follow job site rules and regulations for health and safety reasons
Installs
- Review and mark up plans and diagrams associated to new installs
- Stay within approved budget and resources for each project
- Train customers on the use and functionality of their installed security solution
- Program system for proper functionality according to customer requirements
- Follow guidelines from product manuals to stay within their functionality
Service Calls
- Work with customer to understand reported problem
- Determine root cause of the problem, resolve it and prevent re-occurrence
Basic Requirements
- Technical College Diploma in appropriate field or 5 years of equivalent experience
- Valid driver’s license
- Minimum 2 years in commercial security system install and repair
- Bilingual
Additional Qualifications
- Able to pass all Security and other Clearances as required
- Ability to travel throughout the service area, with occasional overnight stays
- Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite
- Computer programming and or networking education and or experience will be considered an asset
- Knowledge of Security systems, Access control, CCTV, Digital Video and Controlling software
- Ability to read and interpret mechanical / electrical drawings and diagrams
- Strong organizational skills with the ability to prioritize and get things done
- Positive teamwork with co-workers, customers and contractors
- Ability to work independently with minimum supervision
- Ability to meet the physical requirements of the position, such as lifting over 25Lbs, climbing ladders
- Coordinate, install and program systems as per the customer’s specifications
- Collaborate with Sales Representatives and Project Managers
- Work to meet project estimation and deadlines
- Standby (on call) rotation and overtime for after hours, weekends and holidays
Product Certifications (assets)
- Access Control : Kantech, Genetec, Salto, RBH, Keyscan, S2 CDVI, DSC / Tyco, Honeywell, Paradox
- Video Surveillance CCTV : Milestone, Genetec, ISS, Exacq
- Cameras : Samsung, Hikvision, Axis, Bosch, Pelco, Mobotix
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