Cloud Operations -Team Lead (Hybrid)

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader :

Responsibilities

• Manage a team (2) of Cloud Operations specialists in the US
• Serve as the primary point of technical escalation contact
• Act as the point of contact for any operational escalations within the organisation
• Ensure that the Incident management process is running as expected and that the operations team handles incidents in a timely and efficient manner

Manage support tickets (changes, requests, incidents, etc.) and elevate to the appropriate resolution level

Technical Abilities

Soft Skills

Tools

Benefits

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non‑merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift‑technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift‑technology.com". We will never do initial outreach to you via Whatsapp / Text / SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

#J-18808-Ljbffr