Project Implementation Manager III

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Your Role

The Project Implementation Manager III is responsible for managing client requests for the PSC Software Implementation Team. The incumbent is also responsible and accountable for the execution of the PSC mission, “to maintain the integrity and professionalism of our products and services while enabling steady growth and development.” This is a remote position based in Toronto, Canada.

• Works with the USA-based Sr. Program Manager, Implementations to meet and exceed Project Goals for customers primarily in the USA Central and Eastern time zone.
• Ensures that Service Level Agreement (SLA) commitments to clients are met.
• Exceptional attention to detail and masters the ability to manage multiple project streams simultaneously and prioritize responsibilities.
• Embraces accountability for the client’s projects from end-to-end; oversees the successful execution of those initiatives by the implementation engineers.
• Effectively partners and collaborates with the Business Development team on potential new customer implementations by assisting in requirement gathering
• Maintains comprehensive knowledge of ACE, ACE Essentials, and Audit Utopia features.
• Contributes to the development and maintenance of client training materials and videos.
• Gathers and maintains client requirements.
• Manages proper estimates are being prepared and approved for clients.
• Manages the timeline to deliver client required documentation, such as Validation Plan, Requirement Specifications, Configuration Specifications, Performance Qualification Test Results, and Validation Summary Report.
• Conducts System Administration training sessions with new and existing clients.
• Manages on-going support relationship with the client through internal support tools, such as JIRA and Freshdesk.
• Manages upgrades with clients to include demoing features and answering questions.
• Ability to quickly ramp up, learn new software, and build experience on-the-job.
• Acts as the key champion and escalates issues as needed.
• Leads the hand-off from Business Development, including Project Kick off meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.
• Accountable for client satisfaction and successful project delivery.
• Ability to travel as needed.
• Other duties as assigned.

Requirements

Demonstrated ability to delegate.

Benefits

Equal Opportunity Employment Statement

PSC is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to : recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived : race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

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