Marketing Operations Manager

Job Summary :

As a Marketing Operations Manager you will act as a senior marketing contributor who can work collaboratively with cross-functional teams. Key to this role is a deep understanding and commitment to data quality and familiarity with the Customer Relationship Management system (CRM) Marketing Automation Platform (MA P ) ABM Platforms and familiarity with various MarTech tools . This role encompasses program and process building data normalization procedures and cross-functional communications that support the marketing organization . The Marketing Operations Manager will focus on cross-department program and process development to help facilitate marketing activities and company efforts designed to grow our business.

How Youll Make an Impact :

• Marketing Technology Stack Management : Manage andoptimizethe marketing technology stack including marketing automation platforms CRM systemslead management programs and other relevant software.
• Workflow Design and Automation : Create andoptimizeautomated marketing workflows that nurture leads engage customers and drive conversions.
• Data Integration and Management : Ensure seamless integration between marketing automation platforms and other systems (e.g. CRM) tomaintainaccurateand updated customer data.
• Process Documentation : UsingConfluenceyoulldevelop andmaintaindocumentation blueprints and roadmaps for processes automation and customer journeys / experiences built within theMarTechstack.
• DataAnalytics and Reporting : Support the Marketing Analyst in analyzingmarketing data generatinginsights and creatingregular reports to track campaign performance and measure key metrics.
• Vendor Management : Manage relationships with marketing technology vendors agencies and technology partners to ensure effective supportcollaborationand bestplatform outcomes.
• Data Privacy and Compliance : Ensure compliance with data privacy regulations (such as GDPR CCPA) in all marketing automation activities.
• Process Optimization : Identifyareas for process improvement and streamline marketing operations to enhance efficiency and effectiveness.
• Cross-Functional Collaboration : Collaborate with various teams including marketing salesRevOpsIT and business intelligence to ensure seamless operations and alignment.
• Marketing Technology Evaluation : Stay updated with industry trends and evaluatenew marketingtechnologies that could enhance automation and operations.
• Technical Support : Troubleshoot technical issues related to HTML templates list segmentation campaign tracking integrations and other aspects of our MarTech stack.

What Youll Bring to the Role :

Experience :

Skills :

Strong technical skills including knowledge of marketing automation tools CRM systems (Salesforce) analytics platforms and related technologies to design and execute automated marketing campaigns.

Familiarity with various marketing technologies and tools (ie : 6sense Lean Data UserGems Sendoso Qualified or similar) that integrate with marketing automation platforms.

Location : This role is open to all candidates across Canada however we would love to have someone join our team (3 days per week) at one of our offices in either Kitchener or Toronto.

Start Date : January 12 2026

Required Experience :

Manager

Key Skills

Guest Services,Front Office,Gym,Document Control,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1