Associate Administrator

THE ROLE

As an Associate Administrator, you’ll gain valuable experience through cross-functional training and job shadowing, helping you build a strong foundation in the risk and insurance industry.

Working closely with experienced team members, you’ll manage vehicle registrations, assist clients with inquiries, and process insurance-related transactions, all while developing key skills for future growth.

You’ll be a vital part of a dynamic team, providing personalized support to clients and contributing to the success of the Personal Insurance department.

If you're looking for a role where learning is at the forefront, and you're passionate about delivering excellent customer service, this position offers a perfect blend of education, experience, and growth potential.

WHAT YOU’LL DO :

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
• Actively participate in cross-functional training and comprehensive job shadowing opportunities for a fundamental understanding of insurance administrative functions.
• Manage the issuance and renewal of driver’s licenses, plates / vehicle registration, permits and updating client information as needed.
• Provide basic motor vehicle related support to clients, addressing general inquiries, and directing complex questions to Account Managers when necessary.
• Process SGI Auto Fund transactions, insurance payments and SGI Auto Fund End of Period tasks as required.
• Maintain organized and accurate records of client information and insurance policy details within our database software and relevant systems.
• Provide clients with prompt service and customized advice, responding to general inquiries via telephone, email, or walk in, from clients, colleagues, and other parties.
• Provide support for the Auto Insurance Team as needed.
• Assist with document processing, which includes new business, renewals, and endorsements within EPIC for all personal lines policies.
• Generate applications / forms (e.g. SOV, Profits Worksheets etc.) as directed.
• Support the Account Managers and Account Executive to reach growth & retention initiatives for the Personal Insurance department.
• Document work related activities with the client, sets priorities and manages workflow to ensure efficient, timely and accurate process of transactions and other responsibilities.
• Actively develop an increased knowledge of related insurance products and client needs.
• Other duties as required.

WHAT WE REQUIRE :

• Willing to obtain a Level 1 General Insurance License.
• Commitment to delivering exceptional service and exceeding client expectations.
• Attention to detail and commitment to understanding and meeting client needs.
• High follow through and strong organizational skills with the ability to prioritize tasks effectively.
• Commitment to continuous learning and skill development.
• Excellent written and verbal communication skills and interpersonal skills.
• Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.
• Knowledge of Microsoft Office Suite.
1 day ago