IT Workplace Service Specialist

Job Description

Job Description

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

You can learn more about us at .

Position Summary :

The Workplace Service Specialist is a member of the IT Helpdesk team led by the Workplace Service and Innovation Manager. Please note that this role is on-site .

Riverside IT Helpdesk is staffed by both employees and 3rd party service providers. The helpdesk supports Riverside users to use workplace technologies and solutions effectively and efficiently. The users are based at sites in GTA, Calgary, Chicago, Europe and at home offices. Helpdesk support is provided during regular business hours and after hours. The workplace technologies and solutions that are utilized at Riverside include computers (PC and Mac) and peripherals, printer, RF scanner, VoIP phone, cell phones, tablets, Microsoft Office 365 applications, such as Outlook, Teams, OneDrive, etc., MFA, Adobe, DocuSign, Shared Drive, websites and domains, AWS, Azure cloud, ITSM, and other desktop and Cloud based solutions.

Primary Responsibilities :

• Troubleshooting of all on-prem IT related equipment such as Windows and Mac laptops / desktops, tablets, phones, printers, scanners, and other end user devices.
• Troubleshooting user issues escalated from 3rd party helpdesk service provider.
• Fulfilling change requests that require on-site actions, such as hardware deployment.
• Delivering the IT part of the user on-boarding and off-boarding process.
• Deploying, tracking, maintaining and decommissioning of workplace technologies and solutions.
• Administering and supporting Office 365 environment, including users, Exchange Online, SharePoint, Teams, and Single Sign-On (SSO) integration.
• Providing user-training in the workplace technologies and solutions.
• Managing RMA (Return Merchandise Authorization) and repair process for all IT devices
• Coordinating the support provided by other 3rd parties for technologies such as Printers, RF Scanners, Meeting room A / V etc.
• Maintaining comprehensive and up-to-date knowledge of the workplace services and solutions.
• Tracking Incident and Change Request SLA.
• Looking continuously for opportunities to improve the helpdesk process.
• Leading tasks to implement new or to improve existing workplace services and solutions.
• Collaborating with other members of the IT Infrastructure team to implement new or to improve existing IT infrastructure solutions, such as Network Operations, Cybersecurity Operations, Disaster and Recovery Plan of IT infrastructure etc.
• This is a full-time on-site position.
• This role requires traveling within Canada and the USA up to four times a year, as well as regularly to multiple sites in the GTA area. Requires working occasionally outside of the regular business hours due to project work or IT emergencies
• Other duties as required.

Reporting Relationships

Qualifications

Please note this role as a new vacancy.

Salary Range

$60,000—$70,000 CAD

At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.

What we expect :

What We Offer :

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How to Apply :

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.

Disclaimer : As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.