Legal Aid Worker

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Union: OPSEU - District Job Number: J0226-0438 Job Title: Legal Aid Worker Job Type: Permanent Full Time City, Province, Country: Toronto, Ontario, Canada Job Location: Toronto Job Category: Customer Service / Customer Associates Job Classification: S4U Open Positions: 1 Posting Date: February 19, 2026 Closing Date: March 8, 2026 Salary: $55,200.11 - $82,396.92 /Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

This position is responsible for providing administrative support for the Director and Senior Advisor of the Immigration and Refugee Law Department. The successful candidate is able to manage a high volume of work in a fast-paced work environment and has strong oral and written communication skills. They are highly organized, responsive and proactive; they have strong attention to detail, judgement, and problem-solving skills; and they are comfortable interacting with external stakeholders, including roster lawyers and clients.

Home Location: Provincial Office - Toronto
Secondary/Tertiary Location: N/A

Reports to: Director, Immigration and Refugee Law Department

Key accountabilities

Overall Administrative Support
• Respond to in-person, written and phone inquiries from lawyers, clients, internal LAO departments, and other external stakeholders;
• Schedule meetings, process monthly expenses, and support Director and Senior Advisor with other duties as assigned;
• Develop agendas for regularly scheduled meetings; attend and take minutes;
• Manage a high volume of work and compile information for statistical purposes, analysis and reporting;
• Act as a backup administrative resource for Refugee Law Office managers, if required.

Roster Management and Complaints
• Monitor I&R inbox, respond to communications, connect individuals to the appropriate department;
• Update, prepare and review reports related to roster management;
• Work with other LAO departments to gather information on roster lawyers;
• Draft letters, emails and schedules for the Director;
• Support the I&R Department in managing roster lawyers and client complaints;

Stakeholder Events/Meetings/Conferences
• Organize continuing professional development events along with planning committee staff;
• Set up information sharing sessions with local agencies;
• Attend local events as required.

Required skills & experience

• Well-developed written communication skills, including attention to detail;
• Significant knowledge of LAO priorities, policies and procedures;
• Experience drafting letters, business notes, and memos;
• Relevant administrative skills;
• Ability to multitask and meet internal case management deadlines;
• Experience managing projects is an asset;
• Experience with data analysis and preparing statistical reports is an asset;
• Experience with refugee and immigration law is an asset;
• French language skills are an asset;
• Intermediate to advanced skills in Microsoft Word, Excel, Powerpoint, Sharepoint, Outlook and MS Teams
• Intermediate to advanced knowledge of PeopleSoft, Legal Files and other programs used by LAO is an asset

What do we offer?

At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being.

We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.

Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays.

Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust).


How to apply?

Submit a résumé and cover letter.

Only those candidates selected for an interview will be notified.
Final candidates for this position will be required to undergo a criminal record check.

This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

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