Discovery Admin

Requisition ID : 247274

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manage the ServiceNow Discovery tool to automatically map IT assets and update the Configuration Management Database (CMDB) across all of the geographies where the bank operates. Key responsibilities include configuring discovery infrastructure, managing schedules and credentials, developing and maintaining discovery patterns for on-premises and cloud resources, troubleshooting discovery issues, supporting CMDB data accuracy, and collaborating with internal BNS teams and external vendors to implement Discovery and other related tools. This role requires strong technical skills in networking, server administration, scripting, and a deep understanding of IT infrastructure and the ServiceNow platform.

Is this role right for you?

• Configure and Manage Discovery Infrastructure : Set up, manage, and maintain mid-servers, schedules, credentials, and other configuration settings to discover IT assets
• Develop and Maintain Patterns, probes, sensors and others : Create and customize Discovery Patterns to identify and classify Configuration Items (CIs) and their relationships across various IT environments, including cloud resources
• Code development skills, strong knowledge and hands‑on experience : capable of developing JavaScript code to fix Discovery related issues; knowledge of other languages desirable (SQL, Python, etc.)
• Troubleshoot and Resolve Issues : Investigate and resolve discovery errors, such as those related to permissions, access, or probe / pattern failures, and address issues with discovery schedules and data discrepancies
• Support CMDB Accuracy : Monitor and ensure the discovery process effectively populates the CMDB with accurate and complete information on servers, applications, other devices, and software
• Monitor and Report : Create and maintain dashboards and reports to monitor health, performance, and completion of discovery jobs
• Collaborate with IT Teams : Work closely with internal BNS teams (network, security, application teams and others) to ensure correct access, permissions, and to support the accuracy of data discovered
• Collaborate with vendors : Work closely with external vendors on the implementation and deployment of Discovery related tools to augment the CMDB and to ensure CMDB health
• Governance and Documentation : Develop and maintain governance processes, policies, and procedures to ensure the integrity and reliability of the Discovery solution

Do you have the skills that will enable you to succeed in this role?

What's in it for you?

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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