Consultant, User Experience

## Consultant, User Experience

• Experienced UX practitioner.
• You have 4–6 years designing software experiences; you’ve influenced decisions, set goals, and delivered artifacts with the right fidelity for the stage.
• AI-minded designer.
• 2+ years (preferred) designing AI / ML-powered features (e.g., chat / copilot, recommendations, or agent workflows), including explainability and feedback mechanisms. Familiarity with Jira / Confluence and Agile delivery practices.
• Research-informed.
• Comfortable planning studies, synthesizing insights, and translating them into design opportunities and measurable improvements.
• Systems- and data-aware.
• Able to reason about data flows, APIs, latency, guardrails, and how they impact UX; familiarity with concepts like prompting, RAG, and human-in-the-loop. Proficient in Figma (plus prototyping tools such as ProtoPie / Framer as an asset); strong interaction, content, and service design fundamentals.
• You have a
• Degree / diploma in Design, HCI, Computer Science, Information Studies, Cognitive Psychology, Business, or related field (or equivalent experience).
• Communicator and collaborator.
• Clear storyteller who builds consensus across disciplines and can present to senior leaders.
• Values matter to you.
• You bring your real self to work and you live our values—trust, teamwork, and accountability.
• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\
• , defined benefit pension plan\
• , an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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