Hallmark Territory Assistant- Kitchener, Waterloo and surrounding

The Territory Assistant supports the execution of Hallmark programs and products at retail locations within an assigned territory. This role assists with merchandising, revisions, installations, and ongoing store support while maintaining strong relationships with retail partners. The Territory Assistant also helps coordinate and train part-time service employees and supports day-to-day territory operations.

Service Execution at Retail

• Assist with the execution of all product programs at the retail level under the direction of the Territory Manager

• Ensure service schedules are met by providing coverage for vacancies, vacations, or sick days as needed

• Support productivity standards and ensure service is maximized at all times

• Review expenses and service-related information with Retail Representatives to ensure alignment with assigned budgets

• Train new and existing employees on merchandising processes and procedures

Revisions and Installations

• Participate in department revisions, remerchandising projects, relocations, and new store installations as required

• Partner with the Territory Installation Manager to follow up and ensure installations are completed accurately and on time

Communication and Relationship Management

• Maintain regular communication with the Territory Manager and territory colleagues regarding upcoming programs and in-store activities

• Act as a Hallmark representative at the store level to identify issues or opportunities and communicate them to management

• Build and maintain strong working relationships with store-level management

• Work performed primarily in retail environments; infrequent work in construction environments

• Frequent driving between store locations within the assigned territory

• Physical activity required, including merchandising displays, handling inventory, and assisting with installations

• Ability to lift up to 50 lbs on a frequent basis

• Strong communication skills to share information clearly, follow instructions, and resolve store-level issues

• Ability to manage multiple tasks and adapt to changing priorities

• Attention to detail and ability to follow detailed instructions

• Collaborative approach to problem-solving

• Ability to work independently while following company guidelines and schedules

• High School Diploma required