Business Process Consultant

Process Consultant – Enterprise Digital & AI Enablement

Location :

Toronto, Ontario, Canada

Salary : CA$75.00 - CA$90.00

Job Type : Contract

Seniority Level : Mid-Senior level

Industries :

Banking and Financial Services

The Process Consultant will support Enterprise Digital & AI Enablement by leading process improvement initiatives to enhance operational efficiency, customer experience, and frontline delivery. The role involves working on multiple projects with cross‑functional teams, mapping current and future state processes, analyzing data, and recommending process optimizations. This role is hybrid and requires 2 days a week in office.

Key Responsibilities

Identify and assess opportunities for operational and business process improvement

Develop current and future state process maps using tools like Visio and FigJam

Facilitate stakeholder collaboration sessions and brainstorming meetings

Conduct data analysis to support insights and decision‑making

Lead or support short to medium‑term initiatives (60‑120 days) focused on best practice implementation

Contribute to broader business improvement projects and represent process expertise

Must‑Have Qualifications

3+ years of process engineering experience using Lean / Six Sigma methodologies

3+ years’ experience with Microsoft Visio and O365 Suite

2+ years’ experience with FigJam or Mural

Strong process mapping and design skills

Proven ability to analyze and resolve process or operational issues

Nice to Have

Financial institution or banking experience (e.g., call centres, back office, branch ops)

Knowledge of change management practices

Soft Skills :

Excellent communication and stakeholder management skills

Strong independent contributor with collaborative mindset

Effective decision‑making and relationship‑building skills

Proven ability to navigate and enhance complex business processes

If you are qualified and interested in this position, please send your resume to Fouzan Shaik at

Fouzan@ifgpr.com .

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