Senior Developer Operations

Job Description

About the role :

Sun Life has an immediate requirement for a Senior Developer under the Contact Centre Innovation and Operations team (CCIO).

This team is responsible for solution design, solution delivery and application support. In this role, you will be responsible for designing, developing, and maintaining contact center solutions using Amazon Connect and related AWS services. You will work closely with stakeholders to understand business requirements and translate them into efficient, scalable, and user-friendly Contact Center applications.

What will you do :

• Design, document, and implement contact flows, IVR systems, and routing strategies using Amazon Connect
• Develop custom Lambda functions to extend Amazon Connect capabilities
• Integrate Amazon Connect with other AWS services such as DynamoDB, S3, and API Gateway
• Extend GenAI capabilities and patterns to contact centre business unit
• Implement and configure Amazon Connect Chat and other omnichannel features
• Develop and integrate custom CRM solutions with Amazon Connect
• Optimize contact center performance and ensure high availability
• Troubleshoot issues and provide technical support for Amazon Connect implementations, provide on call support within a rotation schedule
• Stay up to date with the latest Amazon Connect features and best practices

What you need to succeed :

Preferred skills :

What’s in it for you :

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices