Director of Product & Fulfillment

At NutriCanine, we believe in making it easy and convenient for pet owners to feed their dogs freshly prepared, real-food meals so that they can live longer, healthier, happier lives. We offer a personalized meal plan subscription service, where we learn all about your pup, create a customized meal plan to meet their unique dietary needs, and then deliver real-food meals to your door in pre-portioned, ready-to-serve packages on a recurring basis.

We are a fast-growing start‑up based in Richmond Hill, Ontario, and we’re looking for a senior leader who is relentless about operational excellence, obsessed with customer experience, and energized by building systems in a high-growth environment. If you're a strategic thinker, creative problem-solver, and hands‑on operator who thrives in fast‑paced settings, we want you to join our pack!

Job Summary

As the Director of Product & Fulfillment, you will lead NutriCanine’s end‑to‑end operational engine, overseeing procurement, production, inventory, fulfillment, logistics, and customer experience at our Richmond Hill facility. This full‑time, in‑person position requires a strategic, hands‑on leader who can balance operational efficiency with exceptional customer experience while meeting our target gross margins and unit economics.

You will manage and develop a high‑performing operations and customer service leadership team, implement scalable processes, and partner closely with the founders, finance, marketing, and production teams to support NutriCanine’s growth. This role is critical to ensuring customers receive a consistent, high‑quality experience from product creation to delivery. Personal transportation or proximity to our Richmond Hill location is strongly preferred.

Responsibilities

• Own NutriCanine’s end‑to‑end product and fulfillment strategy, including procurement, production, logistics, and post‑purchase experience.
• Lead procurement for ingredients, packaging, and operational supplies, evaluating vendors for quality, reliability, and cost while supporting margin targets.
• Evaluate co‑packer relationships, negotiate terms, and drive long‑term strategic partnerships.
• Assess software solutions across operations and customer experience to ensure the company is using the most effective systems.
• Conduct delivery cost analyses and determine whether in‑house delivery is viable; evaluate changes to delivery schedules to optimize cost, efficiency, and customer satisfaction.
• Explore opportunities to implement an EV delivery fleet, including cost analysis, leasing / buying models, and branded fleet strategy.
• Partner with product / nutrition stakeholders to :
• Maintain product quality and safety standards.
• Improve formulations, packaging, and formats.
• Support the product innovation roadmap with operational feasibility and costing.
• Collaborate with leadership to determine who leads innovation initiatives, ensuring new products are operationally viable and margin‑positive.

2. Fulfillment Operations & Logistics

3. Customer Service & Experience

4. Data, Measurement & Financial Ownership

Qualifications

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