user support technician
- Education :
- Expérience :
Education
- College / CEGEP
- Computer science
- Network and system administration / administrator
- Computer technology / computer systems technology
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Computer and technology knowledge
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Security software
- MS Office
- MS Windows
- SharePoint
- Wireless networks
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Experience
Experience an asset
Health benefits
- Health care plan
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
user support technician
Network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or..
user support technician
Education. Expérience. Education College CEGEP Tasks Respond to users experiencing difficulties with.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Expérience. Education Secondary (high) school graduation certificate Tasks Respond to users.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Expérience. Education College CEGEP or equivalent experience Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Expérience. Education Secondary (high) school graduation certificate Tasks Respond to users.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Networking software and operating system software Provide problem solving services to network users Perform routine network start up and close down and maintain control records Perform data..
user support technician
Expérience. Education College CEGEP Tasks Evaluate and install computer hardware, networking software and operating system software Provide problem solving services to network users Perform..
user support technician
Expérience. Education Secondary (high) school graduation certificate Tasks Respond to users.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Networking software and operating system software Provide problem solving services to network users Perform routine network start up and close down and maintain control records Perform data..
user support technician
Education. Expérience. Education Other trades certificate or diploma Work setting Research and development institution Tasks Develop and document software testing plans Install sof..