user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience

• 2 years to less than 3 years

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week