user support technicianED Tech Solutions Inc. • Surrey, BC, CA

user support technician

ED Tech Solutions Inc. • Surrey, BC, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Education: Secondary (high) school graduation certificate
Experience: 2 years to less than 3 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Troubleshoot and resolve technical problems
Work Term: Permanent
Work Language: English
Hours: 35 hours per week

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User support technician • Surrey, BC, CA

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