Server

Job Summary

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Banquet Servers prepare the tables and banquet area before guests arrive, effectively serving a number of different dishes and courses to guests during a meal, and clearing the tables and banquet area after the guests depart. Guests must be efficiently and pleasantly served during the course of an event.

MyGuest

· Service of all food and beverage to the guest, in the required service style, i.e. French, Russian, Buffet or plated.

· Ensure that all tables are cleaned after service and that all dirty crockery, linen and glassware are removed to the correct station.

· Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.

· Should always conduct him/himself with a pleasant and helpful attitude towards guest, co-workers and managers.

MyProduct

· Review the daily function sheets pertaining to the daily assigned duties.

· Ensure a complete understanding of the menu and service procedure.

· Ensure the cleanliness of all service materials and equipment to be used.

· Maintain a working knowledge of wine and beverage service.

· Deliver supplies to the location of portable bar, when so required.

· Attend department meetings as scheduled.

· Fill up salt and pepper, sugar bowls when needed.

· Ensure buffet props are put away properly (third floor storage).

· Keep the prop room and coffee stations organized

· Keep the Front of House and Back of House organized and cleaness.

MyColleage

· Informs Manager on duty of any deficiency in meeting rooms.

· Open communication with Manager to report challenges and issues.

MyChelsea

Adhere to and comply with all safety regulations when handling hazardous materials

· according to MSDS.

· Complies with Hotel policies and procedures.

· Report for duty on time andfollow Chelsea grooming policy . Nametag must be visible at all times.

Perform other task as assigned by Management.

Requirement .

Working Experience

· Previous food & beverage service experience.

Knowledge

· Guest service etiquette

· Customer service skills

Education

· Smart Serve Certification

· Secondary (High) School graduate.

Soft Skills

· Good communication skills.

Languages

· Must be able to communicate well in English

Physical Requirements

· Constant standing.

· Frequent walking, bending, twisting, lifting and reaching.

· Occasional squatting, pushing and pulling.

· Able to lift weights of up to 20kgs (loaded meal trays).

· Able to push supply carts weighing up to 30 kgs.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.