Payment Operations Associate

Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world and we are looking for ambitious people to join our mission.

About The Role

Hi, I’m Brandon , Head of Operations at Loop, and I’m hiring a Payment Operations Associate to help manage, scale and optimize our core payment operations as we continue to build Loop.

This role is an onsite position at our downtown Toronto office (Adelaide & Spadina).

Where You Come In

You’ll be responsible for executing and improving Loop’s core payment operations, ensuring customer money moves accurately, efficiently, and on time.

This role focuses squarely on money movement, reconciliations, reporting, and operational process improvement, working closely with Finance, Product, Engineering, Customer Support, and banking partners.

What You’ll Be Doing

Payment Operations & Money Movement

• Oversee daily execution of payment settlements across internal accounts, banking partners, network providers, and customers.
• Investigate and resolve payment exceptions, failures, and returns to minimize customer impact.
• Monitor liquidity levels and projected settlement volumes to ensure sufficient funds for daily payouts.
• Oversee chargebacks from customers disputing transactions, ensuring the ledger is balanced (customer communication is handled by our Customer Support team).
• Act as a primary operational point of contact for banking partners and payment processors.
• Ensure timely, accurate, and compliant customer money movement.
• Perform daily three-way reconciliations between internal ledgers, processor reports, and bank statements.
• Identify, investigate, and resolve reconciliation variances.
• Support internal controls to safeguard company and customer funds.
• Prepare weekly and monthly operational reports and KPIs.
• Support month-end close by preparing journals related to transaction fees and operational balances.
• Assist with audits, reviews, and information requests from banks and external stakeholders.

Process Improvement & Stakeholder Collaboration

Desired Qualities, Skills, and Experience

What's in it for you?

Interview Process

How to Apply

To apply for this position, please click “apply” and share your resume, alongside a brief paragraph about yourself and your previous experience. Your application will be reviewed by our recruiters and hiring managers; we do not use AI tools for screening or selection.

Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!

#J-18808-Ljbffr