JPC -1451 - Technical Consultant

Overview

Our client is looking for a Technical Consultant to join their team.

As a Technical Consultant, this person is an integral member of the Professional Services team and has very strong technical skills and experience.

An understanding of the inner workings of a variety of organizations, particularly in the legal sector would be a strong asset.

The Technical Consultant will work collaboratively with the organization’s Solutions Consultants and provide technical consulting, deployment, and troubleshooting as well as data migration services during small and large-scale software implementation projects.

This role requires an individual to have a diverse skillset; proven experience in a highly technical role, great organizational and time management skills;

strong trouble-shooting to enable successful completion of software implementations on time, in scope, and within budget while being able to overcome complex technical challenges.

Previous experience as a technical leader in large-scale document management deployments is a must.

Responsibilities :

• Interpret and execute defined system requirements and provide support to resolve problems or enhance their understanding of systems.
• Provide post-implementation support to our clients around RBRO products and solutions.
• Provide direction to clients regarding best practices around information management.
• Advise clients during the project of the technical feasibility of the proposed solutions.
• Review and validate functional specifications and related design elements for client implementations.
• Be the escalation point for technical questions arising from business and technology groups on multiple peer levels.
• Work with clients to review functional specifications incorporating both business and technical requirements for custom development solutions.
• Prepare and maintain technical documentation regarding implemented systems.
• Develop and / or execute system integration testing as part of RBRO’s software development process.
• Collaborate with team members and client resources to review, recommend, and implement complex solutions covering IT and related business problems.
• Effective time management skills to ensure projects are executed within scope, on time, and within budget and escalating issues when this is not possible.
• Collaborate with our internal team on quality assurance, client needs, issues resolution, and create and execute action plans.
• Travel as required in support of active projects; valid passport required.
• Perform various other duties as delegated or assigned.

Qualifications & Experience :

• Five (5) plus years’ business experience in IT and business-related hands-on technical execution; preference is given to experience working in legal or professional services verticals.
• Proven experience with Windows Server and Client Technologies for example Windows Server 2012+ / Windows 10+
• Active Directory
• Authentication Schemes (SAML, OAuth), etc
• Disk Storage Technologies
• Replication and Load Balancing (Just basic knowledge)
• Group Policy
• Application and Web Hosting
• Demonstrated experience and knowledge in the following areas :
• SQL Server Database administration and TSQL scripting
• Python or Power Shell scripting experience as an asset
• Windows Server Administration and Role Management
• VPN / Citrix configurations
• Software management and deployment
• Batch scripting and process
• Able to multi-task and provide creative technical solutions in highly pressured situations
• Accountable to your deliverables and proactive in your approach
• Proven ability to learn and assimilate new technologies into existing practice quickly and effectively
• Excellent record-keeping and reporting skills
• Ability to condense complex technical information into succinct summaries suitable for audiences with any level of technical familiarity

Preferred :

• Five (5) plus years of experience with Electronic Document Management / Records Management systems
• Demonstrated systems literacy skills with working knowledge of Document Management Solutions, such as iManage Work, Opentext, Documentum, or NetDocuments

Personal Traits :

• Effective interpersonal skills and active listening skills when dealing with clients both face to face and remotely
• Focused on operational and service excellence
• Self-motivated and strong determination to produce results in a fast-paced and entrepreneurial environment
• Strong time management and organizational skills including the ability to deliver quality work on time and on budget while working on multiple projects
• Excellent communication skills. (Both verbal and written)
• Strong problem solver with the ability to quickly and creatively identify / implement solutions
• Effective & collaborative team player
• Solid analytical abilities, combined with a detail-oriented approach
30+ days ago