Technical Analyst - Service Desk

JobTitle : TechnicalAnalyst ServiceDesk

JobType : Contract;FullTime

Location : Canada Multiple Locations(Hybrid)

AbouttheCompany :

Ourclient is a Crown corporation providingspecialized and personalized financial services to farmingoperations. Our client offers financing insurance software learningprograms and other business services to producers agribusinessowners and agrifood entrepreneurs across thecountry.

Responsibilities :

TheIT Service Desk is looking for a Technical Analyst to directlyresolve customer issues by following bestpractices.

Thisrole is accountable to update troubleshooting documentation as partof our knowledge base and utilize this documentation in providingsupport.

Thisrole is a member of the IT service desk and a major part of atypical workday will be resolving incidents over variouscommunicationchannels.

Requirements : RequiredExperience

RequiredExperience

ServiceDesk / Tier 1 experience >

24 months or equivalent supportexperience.

RequiredSkills :

Comfortablewith a variety of basic softwaresolutions

Goodcommunication timemanagement

Demonstratedability and willingness to learn newtools.

Dependableandreliable

Familiaritywith updating and using a knowledgebase.

Generalknowledge of computer systems analysis techniques and ITILprocesses

Nicetohave :

Bilingual(French) ITIL V3 / 4 KCSM365

Specific Project Requirements : The company s Small Segment team isseeking an experienced, knowledgeable, and agile Change Advisor tosupport Small Segment initiatives by developing, implementing, andevaluating strategic change requirements in this space.

The ChangeAdvisor will play a key role in ensuring employee adoption andusage. The Change Advisor will focus on the people's side of changeincluding changes to business processes, systems and technology,job roles and organization structures.

The primary responsibilitywill be creating and implementing change management strategies andplans that maximize employee adoption and usage and minimizeresistance.

The Change Advisor will work with initiative teams andleaders to drive faster adoption, higher ultimate utilization andgreater proficiency of the changes that impact employees in theorganization to increase benefit realization, value creation, ROIand the achievement of results and outcomes.

Skills : Top SkillsRequired : Demonstrate specialized depth and / or breadth of expertisein change management consultancy.

Excellent facilitation skillswith ability to influence change at higher levels. Ability toquickly understand and gauge corporate climate and culture.

Excellent communication skills. Other Skills Required : Excellentproject management, prioritization, and organizational skills.

Experience with change management in an Agile environment Assets : Minimum 7 years experience in employee and / or organizationaleffectiveness or change management.

Advanced knowledge oforganizational effectiveness or change management principles andpractices. Change management certification or designation.

Strongunderstanding of Financial institutions and / or previous experienceproviding change management support for financialinstitutions