Business Testing Specialist

Plan Sponsor Administration is looking for a Business Testing Specialist to join our AdminAdvantage Payroll team. The Payroll team implements customized payroll solutions for a variety of clients and require testing through our User Acceptance Testing environment. The Business Testing Analyst is responsible for participating in client-specific payroll needs and implementations with a focus on providing expert technical guidance on payroll-related changes through this environment and others while building strong relationships with our Payroll Implementation Consultants, Service Owners, Payroll Specialists and IT partners.

The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The AdminAdvantage PAD and Payroll team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Position Responsibilities

• Testing: Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

• Subject Matter Expert: Review and refine detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states and provide expert guidance on payroll-related changes. Support the investigation of requirements and systems issues.

• Payroll and IT Stakeholder Relationships: Build and maintain strong relationships with Payroll Implementation Consultants, Specialists and IT Partners.

• Continuous Improvement: Provide expert advice on business processes and documentation to help identify opportunities for improvement. Create and propose temporary and permanent process solutions to adapt to a rapidly changing business environment.

• Translate Client Needs: Convert client requests into clear, actionable technical requirements supporting both internal user‑acceptance as well as client testing and implementation.

• Project Meetings: Actively participate in internal and occasional external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.

Required Qualifications

• Industry Knowledge: Previous experience administrating benefits or implementing payroll for medium to large organizations.

• Business Analysis Experience: Possess formal training or equivalent work experience in business analysis, project management and methodologies (such as Lean Six Sigma).

• Analytical Skills: Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management. Strong ability to communicate complex technical concepts both verbally and through documentation.

• Quick Learner: Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem‑solving skills, proficient use of Office 365 and content management systems such as Confluence.

• Adaptability: Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Preferred Qualifications

• Group Benefits/AdminAdvantage Knowledge: In‑depth knowledge of group benefits and AdminAdvantage is an asset, enhancing the ability to manage payroll‑related benefits.

• Stakeholder Collaboration: Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions.

• Technical Expertise: Expertise in using tools like Office Suite (specifically Excel, Teams), SQL, Jira, and Confluence to manage data, track project progress, and collaborate with team members efficiently.

• Customer Management: Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD – $98,500.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.