Senior Experience Specialist

Overview

Are you passionate about understanding and supporting customer experience? Do you want to apply your background in research, experience design, or cognitive or behavioral psychology to help team members from across WorkSafeBC understand the perspectives, needs, and experiences of our stakeholders?

Our Experience, Marketing, and Insights team is looking for a Senior Experience Specialist to enable experience design that makes a difference to those we serve.

In this role, you'll lead and execute initiatives that maximize market and behavioral research and leverage business knowledge to help us understand the needs and perceptions of injured workers, their employers, as well as health care and service providers in B.

C. This strategic role is critical in creating positive experiences resulting in optimal interactions, support, and service for our stakeholders.

This is a temporary position for twelve-months.

How you'll make a difference : You'll build the understanding and trust that helps WorkSafeBC serve people across B.C.

Where you'll work : At WorkSafeBC, we offer a model that combines the convenience of working remotely with the dynamism of working in one of our offices based on the operational needs of the position.

In this role, you will work primarily from our Richmond office, with some flexibility in working from your home in B.C.

What you'll do

• Lead and manage experience initiatives, including identifying research needs, planning, and carrying out primary and secondary qualitative and quantitative research.
• Analyze research results to uncover themes and provide actionable insights to your clients.
• Evaluate progress towards strategic objectives, present research findings and recommendations, facilitate decision-making discussions, and implement changes to improve stakeholder experiences.
• Collaborate with cross-functional teams and external providers while providing leadership, expertise, and recommendations on applying the experience framework and experiences to drive business improvements and change.
• Analyze and synthesize data, identify opportunities to tell compelling stakeholder experience stories, and identify new opportunities to improve or create new experiences.
• Anticipate stakeholder needs and promote collaboration across departments and units.
• Lead and facilitate discussions and evidence-based decision-making regarding the impacts and implications of insights for Experience initiatives.
• Create personas, journey maps, empathy maps and other service design artifacts.

Is this a good fit for you?

We're looking for someone who can :

• Think and act strategically to identify creative and innovative approaches, ideas, and solutions while also recognizing the importance of the details.
• Design, conduct, and analyze market research data to derive key insights to inform experience strategies.
• Deliver a client-focused, can-do, quality-service-oriented approach in providing service to internal and external clients.
• Utilize an innovative, forward-thinking mindset and an agile approach to problem-solving
• Present and convey information effectively and persuasively to internal clients at all levels of the organization and influence others to achieve objectives.
• Build effective relationships while working in cross-functional teams.

Your background and experience

• A master's degree in business administration , Market Research, Psychology, Behavioral Science / Insights, Cognitive Science, or another Social Science, or similarly related field.
• A minimum of eight years' experience combined between conducting market and / or UX research AND experience design (e.

g., designing or redesigning experiences, products, programs, services, systems and processes) based on research.

We'll consider equivalent combinations of education and experience.

Important to know

Before we can finalize any offer of employment, you must :

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re- implement it in response to changes in the public health landscape, including public health orders.

We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability.

When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work.

We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives.

What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve.

We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more : Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes :

• 4 weeks of vacation
• Extensive health care and dental benefits
• Sick leave

Learn more : Find out what we offer .

Salary : $99,086 - $120,389 / annually

Want to apply?

• You must apply by 4 : 30 p.m. PST on the closing date.
• We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

Learn more : Read up on what you need to know before you apply and find talent acquisition contact information on WSN.