Health Case Manager (12 Month Contract)

PRIMARY DUTIES AND RESPONSIBILITIES:

• The management of the assigned projects and/or cases;
• Adherence to the general HealthForward Inc. processes;
• Telephone support:
• Implementing call-centre programs including the provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on:
  medical information;
• disease management (including compliance, utilization, educational information on specific products/devices/delivery methods);
• compliance programs;
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• All patient programs are based on casework methods and include a significant amount of out-bound calls;
• Document each activity in program specific database as required;
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager;
• Support and collaborate with other staff in the development & implementation of disease management programs including:
• Determine and clarify clinical requirements;
• Write texts, manuals or patient pamphlets;
• Develop compliance program parameters, needs assessments and protocols;
• Provide feedback regarding current protocols, database, processes, inter-departmental relationships;
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences;
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring; and
• The Health Case Manager will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• A Bachelor’s degree or registered nurse (RN) diploma, or registered practical nurse (RPN) diploma, with five to seven years of Nursing experience preferred;
• Bilingualism (French and English) strongly preferred;
• 5 to 7 years of nursing experience preferred;
• Experience and background in various therapeutic areas is an asset;
• Strong patient focus;
• Professional, courteous, efficient telephone manner;
• Strong ability to multi-task;
• Must be detailed-oriented and organized;
• Ability to work under pressure;
• Working knowledge of Word, Excel and Access; and
• Experience in customer service is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong business and financial acumen
• Strong analytical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills
• Ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.