Software Developer

Company Overview :

Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology?

Join us and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners.

Integrity, accountability, and skill are the cornerstones of our success.

Responsibilities :

• Develop IVR applications and call flows using technologies such as VXML, Nuance Dialogue Modules (NDM), Java, and JavaScript on the Nuance Development Framework (NDF).
• Design new call flows as part of project enhancements, create technical design documents, and develop use cases.
• Develop new grammars (speech and DTMF) using GRXML (Grammar extended markup language).
• Implement new IVR call flow designs, menus, and routing rules.
• Create reports for IVR containment and performance monitoring using tools like Splunk and Nuance Application Reporting (NAR).

Desirable Skills :

• Proficient in Java, JSP, VXML, JavaScript, XML, and Grammar XML.
• Experience with the Nuance Development Framework (NDF), Nuance Dialogue Modules (NDM), and Avaya Aura Orchestration Designer.
• Knowledge of SQL and database technologies like SQL Server and MongoDB.
• Hands-on experience in version control systems like SVN, TFS, and GitHub.
• Understanding of Agile development methodologies.

What's great in the job?

• A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
• Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
• Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
• An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
• Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What We Offer

• Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
• Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
• Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
• Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.
6 days ago