Flooring Solutions Specialist | Burnaby BC

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

Fun fact : The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

Why We Need You :

As the Flooring Solutions Specialist , you will play a key role in providing our customers with the ultimate Ames experience.

What does this entail? Being a key resource for our customers with your product expertise and supporting the purchasing process from start to finish.

The successful candidate is energetic, positive, and a dynamic individual with a strong tile and customer service background, excellent interpersonal skills and is looking to grow their sales skills.

If this role sparks an interest, we want to hear from you!

What You'll Do :

• Provide a warm greeting to customers as they enter the building
• Responds to and processes customer orders, quote requests, and inquiries via phone and email
• Prompt, professional response and processing of incoming email communications
• Builds and maintains customer relationships
• Ensures accuracy when entering sales orders, and compliance of all outlined company policies and procedures
• Provides expert level information and recommendations on Ames product offerings
• Route qualified opportunities to the appropriate A&D Representatives or Outside Sales Representatives for further development and closure
• Works within Ames ERP system (business software management)
• Provide current pricing and quotes to customers when requested
• Accurately enter, update, and manage promise dates and open orders ensuring all products transferred to the Branch are required and will be picked up in a timely manner
• Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue
• Clear instruction to customers picking up product on where to go and the process, efficiently connecting the customer with the Warehouse Team Members
• Keep workspace, showroom, and display areas clean and free of clutter and dust
• Handles cash transaction and giving back correct change
• Taking payments on accounts and filing paperwork
• Team player, always acting on Ames' best interest. Consistently provides an exceptional level of service for all internal and external customers
• Works cross-functionally with department teams including operations, sales, and showroom

Who You Are :

• 1-2 years previous experience in a customer service and / or inside sales role
• Strong written and verbal communication skills
• Strong Customer Service skills with a customer first mentality
• Proficient with a Windows computer environment
• Ability to work quickly and accurately under pressure
• Strong ability to multi-task
• Ability to build and maintain customer relationships
• Detail oriented and organized
• Effective time management skills
• Highly motivated and committed with a desire to succeed
• Sales experience an asset
• Tile experience an asset

Ames Benefits & Perks :

• Great Place to Work Certified.
• COR Safety Certified.
• Work Life Balance Initiatives.
• Competitive Compensation.
• Annual Profit-Sharing Program.
• Comprehensive Benefits, plus a Health Spending Account.
• Employee Family and Assistance Program.
• Company Pension Plan.
• Make a Difference Initiatives through the Ames Family Foundation.
• Professional Development (Tuition Reimbursement).
• Hobby & Wellness Allowance.
• Community Service (Volunteer) Days.
• Company Events (ft. lots of food).
• On-Site Starbucks Coffee Machine.
• Referral Bonuses.
• On-Site Parking.
• Ames Tile & Stone Discount (Friends & Family).

Please email resumes and cover letter to Prabjit Lally

Job Type : Full-time, Permanent

Work Location : Burnaby

Work Type : Onsite (in person, because we enjoy spending time with each other and believe curiosity and creativity is more contagious in person).