Airport Operations Communication Centre Specialist- Billy Bishop Airport

AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE)

Are you passionate about Public Safety and seeking the opportunity to join a team of Aviation Security Leaders?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing more than 17,000 professionals. A.S.P provides services to some of Canada's largest airports and also has a significant presence in Commercial and Residential spaces in Ontario and Manitoba.

A.S.P. is looking for an Airport Operations Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop Toronto City Airport. As the first point of contact for internal departments, airlines, and airport service providers, you will be instrumental in maintaining operational efficiency and delivering exceptional service to our passengers. A successful candidate will be required to work with integrity, respect, and take responsibility for the security and safety of the airport.

What you will do :

• Monitor and operate access control, CCTV and other intrusion systems;
• Respond to routine and emergency calls for service and various alarms;
• Gather critical information to initiate appropriate response, including prioritizing responses;
• Control PSL doors using automated access control systems;
• Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
• Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems;
• Acquire necessary information to analyze and anticipate escalating or deescalating situations;
• Provide support to resolve problems, issues and complaints;
• Provide information to employees and the public about the airport;
• Sign out visitor passes;
• Record all information in Ports Toronto’s Records Management System;
• Liaise closely with supervisors and airport management;
• Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system; and
• Perform other related duties or assignments as directed.
• Must successfully complete a communication and computer knowledge evaluation.

Who you are :

Why you should work with A.S.P :