Call and Contact Center Jobs - Co-op Software Engineer, Backend

Call and Contact Center Jobs - Co-op Software Engineer, Backend

Join to apply for the Call and Contact Center Jobs - Co-op Software Engineer, Backend role at ContactCenterWorld.

Company : Dialpad Location : Kitchener, Ontario, Canada Posted : Wednesday, December 24, 2025

Job Description

About Dialpad

Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE / MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real‑time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success : scrappy, curious, optimistic, persistent, and empathetic.

Co‑op Program

Are you a motivated student eager to gain real‑world experience in software engineering? Join our Co‑op Software Engineer Program in Canada, where you’ll have the opportunity to work alongside seasoned professionals on impactful projects. This program is designed to provide hands‑on experience, mentorship, and the chance to contribute to cutting‑edge solutions. This is your opportunity if you’re passionate about technology, collaborative problem‑solving, and expanding your skills.

The program starts in January 2026 and is a full‑time, hybrid position. The position is based in our Vancouver or Kitchener, Canada office. You will work with a local mentor who will help you learn Dialpad’s technologies and processes and support you in achieving your internship goals.

What You’ll Do

• Build customer‑impacting functionality into Dialpad’s backend services.
• Design and implement robust, reusable, and scalable backends through collaboration with a close‑knit team.
• Your impactful work will help improve Dialpad’s customer experience, infrastructure scalability, security, and costs.

About You

Our Tech Stack

Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Spanner, Memcache, Cloud Tasks, Pub / Sub), Redis, Elastic Search, Pinot. Monitoring : Datadog, Grafana, Vue.js / Vuex frontend running natively in Electron.

Benefits and Culture

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Equal Opportunity

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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