Desktop Support Technician

Description

Who We Are : When you join Traffic Tech, you join a team that keeps the global economy moving literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands.

With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Your Part in It : Working out of our Mississauga office in Ontario, we are looking for an entry level Desktop Support technician to aid in various tasks.

Your work will support multiple branches in assisting with troubleshooting and set-up of various hardware. With lots of room to grow within our Information Technology department, our company depends highly on our application’s and technologies.

DESKTOP SUPPORT TECHNICIAN What the Job Entails :

• Install, configure, and support desktops, laptops, and printer hardware and applications.
• Support remote access infrastructure, including VPN and mobile devices.
• Administer user accounts in Microsoft Active Directory and Azure AD
• Manage and prioritize support requests via ticketing system.
• Remedy situations during or after working hours, when necessary
• Document tasks and solutions to contribute to the knowledge base

What We Are Looking For :

• 3-5 years of experience in an IT support environment.
• Diploma in computer science, DEP in computer support, or similar training
• Active Directory and Exchange account management
• Remote access software such as TeamViewer, RDS, Citrix etc
• In-depth knowledge of Windows 10 / 11 operating systems.
• Experience with Windows servers (2012 / 2016 / 2019)
• Experience with Microsoft Autopilot and / or Intune.
• Familiarity with Networking Principles and Windows Domains.
• Working knowledge of Microsoft Office 365 suite of applications.
• Experience supporting smartphones
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving skills
• Customer service oriented and ability to multitask and work in a fast-paced environment
• Able to work independently and in a team environment
• Ability to speak Spanish is considered an asset

What We Offer :

• Robust industry with training and mentorship
• Compensation package that include Medical and Dental benefits
• Life Insurance / AD&D Insurance
• Long-term disability
• Personal and Volunteer time off
• Paid vacation after probationary period
• Dynamic environment and can-do’ culture

This is a full-time permanent position from Monday to FridayTraffic Tech is committed to fostering a healthy and accessible work environment.

Although the above job description may address the male pronoun, Traffic Tech is inclusive and respectful to all male, female and non-binary applicants.

Traffic Tech prohibits discrimination based on someone’s disability in all aspects of the employment relationship. This includes job applications, recruitment, training, transfers, promotions, apprenticeship terms, dismissal, layoffs and situations where an employee returns to work after a disability-related absence.

Accommodations are available upon request.Traffic Tech is an equal opportunity employer that is committed to Diversity, Equity, and Inclusion.

We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.

Traffic Tech remains compliant with all federal and provincial COVID guidelines.