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IT Field Support Technician

IT Field Support Technician

pt HealthVille St-Laurent, QC, CA
30+ days ago
Salary
CA$40.00–CA$45.00 hourly
Job description

IT Field Services Technician - Permanent-Full Time

IT Field Services Technician - Full Time

Location :   Quebec City, Quebec

Bilingual French / English is required

Who We Are :

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can .

Our Perks :

You will be issued a company Phone, laptop, headset and a home office monitor, keyboard and mouse. After your successful probation period, you will :

  • Have access to a yearly education re-imbursement fund
  • Receive 30% discount from Shopper Drug Mart purchases
  • Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
  • Have paid vacation days as well as wellness days
  • Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
  • Access to employee assistance program

Primary Responsibilities :

  • Daily management of helpdesk tickets and level 2 support requests
  • Remote and onsite support when required
  • Maintain documentation of support and infrastructure
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Setup and installation of new systems and IT equipment
  • Travel throughout Quebec City and surrounding area

    • Core Competencies :

  • Excellent time management skills
  • Strong problem solver and troubleshooting skills
  • Strong written and verbal communication
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Computer hardware repair
  • Ability to work with minimal supervision

    • Additional Qualifications :

  • Extensive knowledge of Microsoft Windows operating systems and MS Office 2010 / 16 / O365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Knowledge of mobile platforms
  • Some knowledge of Microsoft windows server platform
  • Knowledge of VoIP systems
  • Valid Drivers license and reliable vehicle

    • Experience :

  • Superior customer service experience, technical support and IT field support is required

    • Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible minorities.

    Interested in joining our team at the corporate office?

    Apply today! Visit us at for more information about the company.

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    It Support Technician • Ville St-Laurent, QC, CA