Customs Manager

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

The Rock-It Company is a market leader in two expansive logistics and project management sectors across the globe : live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. Rock-It, which began in 1978 serving Led Zeppelin, includes Rock-it Cargo, Rock-It Sports, Rock-It Productions, Rock-It Experiential, Dietl, CARS, Dynamic International and more. Rock-It’s premier team manages bespoke global logistics through end-to-end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. Rock-It is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions.

We are seeking a seasoned Customs Broker Manager with in-depth experience in Canadian customs regulations, particularly CBSA’s CARM (CBSA Assessment and Revenue Management) initiative, to oversee and manage customs brokerage operations for large-scale sporting events, entertainment productions, and international exhibitions. The ideal candidate will act as a strategic advisor to high-profile clients, ensuring seamless import / export processes, regulatory compliance, and efficient logistics planning.

Key Responsibilities

• Customs Brokerage Operations :
• Lead and manage the day-to-day operations of the customs brokerage team.
• Ensure all customs declarations and documentation comply with CBSA regulations and other relevant agencies.
• Oversee the classification, valuation, and origin determination of goods in accordance with CBSA guidelines.
• Maintain up-to-date knowledge of tariff codes, duty rates, and applicable trade agreements.
• CARM Integration & Compliance :
• Act as the in-house subject matter expert on CARM requirements and implementation.
• Ensure client and internal CARM portal registrations are up to date.
• Train internal teams and clients on CARM processes including Release Prior to Payment (RPP), financial security requirements, and account management.
• Monitor and ensure accurate account balances and reconciliation under CARM.
• Act as a primary point of contact for key clients, including international event organizers and production companies.
• Provide consultative advice on customs procedures, documentation, temporary imports (ATA Carnets, E29B), and duty relief programs.
• Develop and implement custom brokerage strategies to ensure timely and compliant cross-border movement of goods.
• Coordinate pre-clearance planning for complex international shipments and high-volume movements.

Event & Production Logistics Support

Don’t meet every single requirement?

We are dedicated to building an inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualeïcation in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You

A growing logistics platform within the entertainment and luxury import / export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high‑profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well‑known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.

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